Shangri-la hotel Toronto

Slight hiccups with the initial check-in but after that everything was great. Beautiful hotel and loved the hotel room.

Our first stay at Shangri-La was rather pleasant and comfortable, as is expected from a property as exclusive as this. Our room was perfectly decorated, bathroom was clean and spacious, and the bed, pillows and duvet were all luxuriously relaxing. Our only complaint/regret was that the lobby sitting area was unusually loud upon our return from the theater, and we had a hard time getting coffee as the attendant told us that tables were reserved. We were looking forward to spending a little quiet time with a couple of coffees or cocktails, as we usually do to wind down after a busy day, but because of the unusually noisy atmosphere in the lobby, we decided to retire earlier than we had expected.

Fantastic service from the beginning. We went to spend the weekend to use the spa for our honeymoon and was given a free upgrade. The room was was spacious and beautifully appointed. He spa was also fantastic. Will go to these hotels in Asia for our next trip

We used the lobby bar, the main restaurant and room service. All were excellent as was the room itself. I was discomfited by a 2 hour power outage that while not the hotels fault could have been dealt with more proactively. I called the hotel from my cell at 5:40 a.m. and said I was worried I think someone should have gotten back to me during the 2 hours with a progress report. It would have been the professional thing to do. I told the front desk the next morning how I felt (and made concrete suggestions) but heard back from no one.

Overall, the stay was good. Room was nice and the lounge area in the lobby was great. As far as the amenities are concerned, I was a bit disappointed. The power did go off in our room and follow up was lukewarm. Anyway, nice hotel overall.