Four Points by Sheraton Hainan, Sanya

I already mentioned in previous review. I extended 2 times my stay Happy , good location , sea view Just need upgrade

Location right facing the beach , if looking for seaview , this is the one . Therefore we finally extended few days. Another reason the Manager Yao Yao very helpful n extended warmest welcome n assistance 地点是三亚中心，無敌海景房，还要一提是 名姚姚的经理 服务态度很好 亲切，十分感谢

A one night stay was terrible. I asked for a non-smoking room and they gave me another room. In the second room there was also a clear stench of cigarettes. The best part was that the previous guest had left a cigarette butt in the shower and no one had cleaned it!! In addition to the smoke smell, the room seemed like there was mold and two nights later after leaving the hotel I still have a cough and stuffed nose. The worst hotel experience in a very long time. While checking out the staff said that we don't actually have non-smoking floors because of the domestic guests that smoke where they please. Unbelievable for an international hotel chain to have such a policy.

Our reservation was canceled despite advance notice that our flight going into Sanya was delayed due to weather the staff couldn’t find my reservation and said it was canceled and they had to rebook me for one night there was a lot of waiting at the lobby for at least 30 minutes and I was not very happy about it. Other than dad know what I was beautiful we have a beach view