One Shot Luchana 22

The hotel is unkempt. There are a lot of details that show carelessness, walls peeled off, stains, broken skirting, loose shutters, mould in the shower... The staff just don't care: The shutters where loose and because of the wind they bumped all night against the windows. We told the staff to take care of it but they didn't do anything. The same with the shower door that was unhinged and wetted the bathroom floor. We have to complain also about the cleanness. The floor was full of dust and hairs... The room was nice and had a good size but all these details made the experience quite disappointing. We won't come back.

Everyone was helpful with restaurant suggestions and directions to locations we wanted to visit. Neighborhood very safe and not touristy. Lots of little shops servicing the locals do prices were reasonable. Lived our stay andcwiuld return to this hotel should we return to Madrid.

We enjoyed our stay in One Shot. The hotel is conveniently located right next to the metro station and walkable to many tourist destinations. The room is clean and comfortable. Nice bed and good bathroom facilities. Quiet for rest.

Problems with rooms booked and rooms given. No hot water 2 out of 3 days. Asked to move to another hotel and told that the rooms would be similar to what we'd had and that the breakfasts would be free for the bother. Rooms were less than what we'd paid for, charged for breakfast. Multiple phone calls from other cities we continued to visit to finally get the discount for the troubles caused as promised. Staff were mostly always polite at both hotels but one didn't know what the other was saying and neither was willing to take charge and make a decision. Trip to Spain was wonderful; hotel stays in One Shot Luchanna and One Shot Recolettes were not.

Mixed up rooms between friends staying on different room choices. No hot water - suggested we transfer to another On Shot location. Promised compromises; did not follow through with what was offered.