The apartment we had was large, clean, well situated in a rather quiet place in the city, less than 10 minutes walk from a metro station. We had a choice of tea and instant coffee. We would have appreciated some paper and a rag in the kitchen, Kleenex though. Although we didn't need one, it may be useful to know there is no microwave oven.
All in all the apartment, as such, was nice.
We had two issues regarding (1) payment (2) getting in when we arrived:
(1) Our stay was specified to be paid in Prague. Five days before our arrival, my bank informed me that some company in Prague, unknown to me (not the one in the reservation) had charged my credit card with nearly EUR 200. I had to check by phone with Hotels.com to make sure my account had not been hacked. It took until the next day, because, according to Hotels.com, no one was answering their calls.
(2) There is no reception, which is not a problem if you get instructions to get in the place ahead of time. When we got to the front door of the building we didn't have a code to get in. The phone number that was in the reservation platform was wrong. I found the right one on Google. The manager was on the premises and told me she had sent me the intructions one hour ago.It is much too late. I don't check my phone every 30 minutes, especially traveling on metro trains. About the apartments that we had reserved in Budapest and Wien we got the instructions 2 days in advance.
Nice apartment, but the two issues need fixing.