TS Suites Seminyak

I like the property, but Expedia is suck, feedback is suck

We had a great time at TS suites for our 5 day trip in Bali. If you’re planning a big night out in Seminyak or Legian TS suites is close enough to make it a quick scooter ride but distant enough to get that “resort feel”. Trust me, get a scooter via grab or goJek, traffic for cars are never good in the busy areas. The Rooms are the real highlight. They’re massive and really beautifully finished. The resort itself is nice but missing the finishing touches to make it feel really 5 star. For example the gym is quite spacious but lacking machines you’d typically see at gyms, also small things like clean towels and cold water was rarely available. The 24/7 pool and jacuzzi is outstanding. Hands down one of the best features of the hotel. It was never too crowded. The breakfast was average. A lot of the food went cold (like hash browns) and was not replaced regularly. If you asked, however, they would make you a fresh batch which was lovely. The service for coffee and eggs was always prompt and accurate. The food at the resort overall was quite average. Do yourself a favour and venture out to the many eateries in Bali.

We stayed in the TSun Villa & the TShore Villa for Christmas & New Year. Both are fabulous villas with everything you need. The fridge was restocked daily with Bintang, cool drinks, water & chocolates plus chips & nuts. The facilities were beautiful & well maintained. It’s an an excellent location, within good walking distance up through Seminyak & down to Legian. Breakfast was really nice, but would have liked to see more choices like Bircher muesli & yogurt with granola options. But the bacon was so crunchy & one of the best we have had. Our only complaint would be you only get 4 coffees if your staying in a 2 bedroom villa, so 1 per person then you have to pay for any extra. And I believe if you are staying in one of the ordinary suite rooms you only get 2 a day. We think if you are paying over $500 per night, coffee should be free, as you get charged $6.50 per cup on the extras. But other than the coffee concern, we will be back. 👍👍

The rooms are really nice amd staff super friendly. The main walkways to the rooms could do with a good scrub as there are plenty of dirt marks andd the breakfast was very average considering the price you pay. The food did not seem cooked fresh as most was cold no matter what time you went. If you tried eating during busy times the service was super slow even took 10 minutes to get some milk to put in my coffee by which stage the coffee was then as cold as the milk and there was no plates leftto use. Need to improve breakfast service.

This hotel charged for everything, even when I asked for extra towels, I have to pay Rp 450,000 for 4 extra towels a night. They don’t have iron board available, they offered a very slow non-working steamer instead. Poor customer service, they value their regulations instead of customer satisfaction. The only good thing about TS Suites was the bathroom and that was it.

Pros: Nicely designed hotel and rooms, nice pool and super friendly staff! I’m sorry to say, it stopps here. Cons: Definitely not a five star hotel. I upgraded from the TSShell room to a suite because the rooms were all facing the crazy busy and loud street in front of the hotel. The suite (facing the garden) wasn’t better though so I requested a suite facing the courtyard but they were booked out. So on top of the noise from the street they than also played music in the hallway from 9am... I mean, seriously... And don’t get me started on breakfast...

Really nice hotel with top service!

First impression of the hotel service was really poor. We had the personal assistant Nila she wasn't really helpful and bit rude. My mini bar door was broken she was there when we checked in and basin sink was blocked as well .Way she told us wasn't nice at all. She said we don't know how to use them properly. Her service didn't meet my expectations at all for 5 star hotel. But Other staffs were so helpful especially concierge staffs.

Hotel is spacious and comfortable. The room we stayed is huge. Bed seems larger than king size bed. Breakfast buffet can be improved but I definitely love their in room breakfast. Best thing is you can get in room breakfast anytime of the day if you missed the buffet breakfast in the morning. Our room comes with free minibar and they replenished it everyday. Staffs are friendly and location of the hotel is perfect. It is easily accessible to anywhere. A fly in the ointment, I had bed bugs bite all over my fingers. Other than this, all good. Still recommend!

Everything is great here. Food, service, friendly staff. Air conditioning in rooms is best we had in Bali. Pool deck is nice and breezy and pool long enough for laps. Definitely will be back!