éL Hotel Royale Jakarta

Staff were really friendly and strived to make our stay an enjoyable one. Hotel offered a late checkout (free up till 2pm in most cases) Some areas of the room were not the cleanest. Table was sticky and the curtains had slight holes. Very long wait time for the lifts. Out of 2 lifts, only 1 seemed to be working (No level indicator on most levels). Most of the time, we ended up taking the stairs down. For those who are noise-sensitive, you'll be able to hear the prayers outside very clearly at some timings. Do take note there are 2 entrances, most of the time we had to remind our cabs to take the right entrance in. Still, for the price paid, it's quite worth it. Hotel comes with pool and gym too.

This is 2nd time stay in El Royale Hotel.Formerly, called Grand Whiz Hotel..Overall was statisfactory.Thumb up for room cleanliness and breakfast was variety with local and western food served.During my stay, lift upgrading work in progress hence long waiting and crowded as 1 lift able to use.Location wise very convenient as hotel just a cross LotteMart and many shops at Kelapa Gading areas. Keep it up the good services.El Royale Hotel Kelapa Gading.

Stayed there four nights and had two room. Both room had ants, told them after first night and cleaned both room but still had ants after cleaning. And also the air conditioning was not working in 1 off the room and complaint and was told they will fix but didn't so I didn't bother with it any more.

The housekeeping has not make up the room till we were back in the afternoon at 3pm. We have to call for the service despite makeup room note been put up at door. We were having lunch and dinner at the hotel restaurant and we waited almost 45minutes for the food to be served whereby there's only few of us there.

Arrived very late.... very corteous welcome... room in very good condition.... hotel packed breakfast coz we hv to leave early the next day