4/10 Lumayan
15 Agustus 2023
Disapointing
We booked this hotel in Negril as an extension to our stay in Montego Bay. It was literally one of the only hotels available. We took our chances and were so disappointed. The property had garbage piled up all over and the smell and bugs from the garbage were so awful, we had to plug our noses each time we walked to our room. There were old appliances like washing machines or dryers laying around on the property. We had a death in the family the day we arrived and had to leave early. The property was very gracious and agreed to refund the remaining part of our stay. They even wrote a letter and signed it agreeing to the refund, however they did not abide by their agreement and once we left, they never refunded the money. They did not return any of our phone calls or emails or requests to speak with the manager. We will certainly NOT return to this hotel or recommend it to anyone else.
Robert
Robert, perjalanan keluarga 3 malam
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