Resorts World Sentosa - Hotel Michael

air-conditioning (it seems to be old) and the room was noisy due to near Universal Studio. Swimming pool was very small.

We didn't have a great experience checking in. The staff were polite, we were told that they were out of rooms with king beds. I told them that we specifically booked a room with a king bed and after a minute of typing, we were given the last room with a king bed. However, we weren't told when we were checking in, that all the rooms down that floor were being renovated. So we weren't impressed when we had to walk down a noisy and dusty corridor to our room, We decided to stay with the room we were given, as the loud drilling would stop two hours after we checked in. The location of the hotel is amazing, right in the middle of all the entertainment. With restaurants and convenient stores near the hotel, it made it easy to get any refreshments we needed. The room was very comfy, with all the amenities to enjoy after a day out. If only we had a better start to our holiday.

Check in/out process was smooth. Breakfast was good. Bed was comfy. Easy access to family friendly attractions nearby. Staff were all very helpful and friendly.

Pleasant stay

We got upgraded to presidential suite with additional money but the room needed very much fixing and upgrade. We kept asking engineering to fix ie non-draining sink, non-draining shower, door not closing, ceiling wall paper peeling off,etc. however, family of 9 was happy since we got space to wander. Btw, they also gave us an additional room connecting to PS. Kudos