Alpine Retreat Mt Buller

The service was good. Location is a bit further, but price was good for the value. Only the sound proof was not very good.

Staff were exceptional, went out of their way to be helpful and are very friendly and accommodating.

Good location Good game room for kids All Staffs very good.

Sauna advertised but not working. Fruit advertised in continental breakfast but one small tray did not go very far for all guests.

Great customer service, close to village centre and great atmosphere

You get what you pay for. Good basic accommodation but on mountain. Really creaky beds so whenever anyone in the family moved, it'd wake everyone else up... Great restaurant downstairs with great food. Fantastic location for price and convenience.

Great place to stay if on a budget. Old but clean and cheap ski hire.

The location was great and the rooms were reasonably priced. I was disappointed in the staff. We had booked an ensuite room. We did not sleep one night as some guests or staff members decided to party, and slam doors. After being told to quiet down by the manager, a guest took it upon herself to continue to slam doors well into the early hours of the morning. The floors of the bar were sticky. A staff member decided to have a massage on the couch by the fire by another employee. It was a mess. Such a hotel could have so much potential! It's such a shame!

After spending six years at a lodge that we couldn’t get into this year, we gave the Alpine Retreat a go. After reading several reviews, our expectations weren’t too high Baeyer on the cost of the stay. With 2 adults and 3 children, we stayed in one of the smaller rooms. We did ask for a microwave to allow warming of some basic food for lunch which was provided. Prior to our stay I sent several email with questions and communication was prompt and concise. The luggage storage area for arrival and departure days is small but sufficient. The kids enjoyed the games room and pool. The room was bigger than we expected and clean. Not being able to open the window meant we had to leave the door open to create some airflow at times, but no biggie. Breakfast is basic but again was more than we expected. The kids loved what they referred to as “all you can eat breakfast”. 4 kinda of serial, two sorts of toast, apple and orange juice, water, instant coffee and tea. Butter, strawberry and raspberry jam, vegie mite and honey. Plenty to get you started. The drying room and ski storage area were larger than expected. Due to the large amount of snow, the back entrance was a little icey. We stayed on the third floor and some distance from the bar, so noise was not an issue, I could imagine staying closer could be noisy. The Wifi was ok, nothing earthmoving during peak times as expected. Overall good value for money.

Great location and staff. Facilities need an upgrade.