Wicker Guesthouse

There was hair from other people on the bathroom wall and on the bed pillow. The glass on the dresser was broken in two, not cracked but broken! Someone was going to come remove it, so no one could get hurt, and they never did. The refrigerator wasn’t cleaned out. The keys kept getting stuck in the door and no one came to repair after it was reported. We had no housekeeping service. We called and no one showed up. There was only 2 towels in the bathroom when the reservations we clearly made for 5. The mattress in the bedroom was put in top of a wood board which was on top of a wood pillar. Every time we sat on the bed or laid down we weren’t sure if it would fall off. The mattress in itself was awful. We are return customers. Our previous experiences were wonderful but this time just completely sucked. For the amount of money we paid, we got screwed. We will not be returning there again. We will take our business elsewhere. Of course I reported things to the lady at the front desk when we were checking out but she didn’t seem to care.

this is an interesting operation. It is sort of a cross between a B&B and hotel. the main office is several blocks from the hotel, and there is no-one on site to assist entry. But, the off-site manager was helpful with information about Key West, and eager to make our stay pleasant. Thus, you have to start by going the office. The house is older, and you are really paying for a room. the 'pool' is just 5X5, if that, and the property is on the other side of town from 'the action', so, most things are a walk, bus ride or Uber away. But, if one is looking for a quiet room, this fits the bill. My daughter complained that the shower had not been cleaned when she took 1st shower - hair in the drain, but i cant confirm.

Great Location. Very Cozy Hotel. Would definitely. Go Back.

Amazing Great excellent service from Ms. Patricia

It was a good stay. Clean room.