Moxy NYC Times Square

Absolute epic hotel, chic vibe, great fun and great food and drinks. Worth staying just for the roof top.

As soon as you walk in the lobby, the perfumed fragrance is overwhelming. There is no proper front desk, rather there are stations. It is modern but faulty. The phone in my room did not work for me to call the front desk. When I went downstairs to tell them that the phone and air conditioner weren’t working, the person wrote down a physical note and no one was ever sent and nothing ever fixed. The rooms are deceptively tiny. I was charged for water in the room after I left that I did not open or drink. I think it would be worthwhile for the moxy to spend more effort on customer service and less on a cool vibe (and this is coming from a 27 year old).

Staff is amazing friendly kind and helpfull . Love netflix option on tv loved the room and loved the free coffee in the morning at the lounge. One thing i would recommend to have cash deposit not just credit card in case there is a problem with the card that need time to be fixied, otherwise everything is perfect. The staff in luggage storge are helpfull and nice

Absolutely loved it , great hotel, great room, great location . Would 100% recommend and stay again .

Very small rooms — but it's NYC, so you'd expect that. Aggressively forces the hip vibe down your throat, and the staff seems aloof (though friendly)... fun for a single person perhaps, but I felt like I needed to be in the Cool School to go there.