4/10 Lumayan
25 Mei 2022
Very disappointing...
I booked this hotel for 2 nights in order to go to Philippines Bureau of Immigration for a visa renewal. The B.I. offices are less than a 5 minute (easy) walk from the hotel, which along with numerous restaurants and several convenience stores, as well as close proximity to Ayala Mall make it nearly an ideal location. Unfortunately location is about all this property has going for it. On checking in I was told that my room had been booked through Expedia, though I had booked it through Hotels.com. The result was a downgraded room and not the Superior Deluxe room I had paid for. Any amenities (breakfast, pool use, etc.) would come at a surcharge (i.e., pool use = 2.50PHP/5.00USD per person, per day). The staff member checking me in either didn't know why this change in booking had occurred or wouldn't tell me. She was completely indifferent, other than specifically quoting me the add-on charges. The room itself was a bit "rough" and could definitely have used a facelift, or at least a coat of paint and a good scrubbing. The bathroom shower stall had glass doors but the bottom third of the panels were so coated in soap scum that they were opaque. Grime, soap scum and rust all around the base of the shower. The second day of our stay the single elevator failed, so it was 5 flights of stairs to get to the room. Management does not seem to be very involved in what is happening at this hotel. Very disappointing. Poor value for the amount charged. Will not rebook here
Jeffrey, perjalanan 2 malam
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