Royalton Blue Waters Resort & Spa - All Inclusive

The aesthetics were very pleasing and entertainment was very good. Room service not so much good luck getting someone on the phone when you call. I would consider myself a foodie and the food was mediocre at best. The Jamaican cuisine was not at all authentic very disappointing. Restaurant staff need alot of work as sometimes they tend to disappear and not c ok me back to the table. Only one side of the hotel was open due to the pandemic, so there were only 3 restaurants open. Some days the buffet was open for breakfast which was the best time to eat lots of choices. I found the female bartenders quite rude, but there was one that was outstanding. The Taz Restaurant was where I showed the pic of 3 bowls, while dining with 4 other people who were all served in plates. I had to ask for a plate and plate my own food I was not happy. If it wasnt for the server Sierisa who saved my night. The following night I dined at Graci Italian Restaurant, food was good there. I asked for a straw only to hear a supervisor tell the waitress "theres none an the guest can do without it." Janesha my waitress went above and beyond to get me the straw which was so nice. Found the female bartenders to be cold and rude, if you want an awesome bartender go to the pool bar and ask for Romaine. Ackliesh from entertainment, Moya from guest services and all others stars mentioned continue to SHINE BRIGHT. This Royalton needs to step it up or charge less money for what you actually offer.

Enjoy our great weekend with family, fast check in and good service provided, nice place for family or business trip, anytime you look out from the room, you will see the nice white sand beach and a beautiful blue sea, you can always relax yourself, the staff members always concerns how we feeling, provided a good service, the room clean, you can feel free at home. Because the COVID 19, they keep about 60% customers for stay, and most of the restaurant were closed, you don’t have so many food to choose, and the hand sanitizer machine, some of them out of work or blocked, I think they need to arrange person to check regularly, especially in this special time. We stay here for three days, because our room in seven floor, when we went out we don’t know it was raining outside, and we have a baby with us, if they can remind us to take the umbrella it will be more better, overall it was a good experience for us to stay.

Not bad could have been better

We loved our stay here! The resort was nice, food was great, and staff was awesome. Shout out to my man Barry doing pool side service!

The property was excellent and the staff were very courteous and helpful.

The Royalton was beautiful, clean and well maintained. The service from staff started off rocky but our butler service was amazing. Thank you Shawn for making it great. The weather was not the best so the pool was cold. We had a private dinner the food could have been better, the potatoes were cold, the fish was spicy like they accidentally put too much black pepper. The fish at the buffet was good. They have several stray dogs that seem harmless but kind of ruined the mood during the private dinner near the beach. One restaurant was only open once and were not able to make a reservation in time so we missed out. Paid a lot wish I could have experienced everything This was our first time back to Jamaica in over 10 years and it was nice.

Overall... the hotel has the looks of a 5 star place, but reality wise it is 3 stars on a good day. Service and amenities fell short on many instances, that just made the stay meh. Dining was alright, the food wasn’t anything to die for, and room service really only had about 3 things that we enjoyed. The beach was nice and clean and they do have staff that keeps it clean throughout the day. The waiters around the pool and beach are very friendly and hardworking. The rooms are very nice but have a weird layout for people who aren’t couples. House keeping worked extremely hard but always left the floors soaked after mopping, and I think they have a hand towel shortage because we had to call for hand towels 4 out of the 5 nights we were there. When calling the front desk, sometimes you would have to call 10 times before getting an answer. Room service button on our phone was to a deadline so that didn’t work either. Based off of this experience, I personally won’t be staying at Royalton again, but that could also be because of COVID that so many things were down/broken. Honestly, if they fix the broken amenities, provide the staff some customer service etiquettes training to match staff members I mentioned below, and make the drinks better, they would easily become a 5 star resort again. I do want to shoutout Berry for always being an amazing waiter, Nywerere at the Italian restaurant for being great, and the bartender Pete (I believe that was his name) for being amazing.

I absolutely loved my stay here! The only downside was the amount of bees on the resort. At times it was really hard to relax when your constantly being surrounded by bees. Me and my boyfriend both got stung twice. If you have a bee allergy this is not the place for you. Other then that our trip was amazing.

This place is simple amazing. Good food, great customer service, great rooms. Will definitely recommend and will return

The view I had was amazing. The property is clean and nice. I did have a broken cabinet door where the refrigerator is kept. That was very minor. I had a little Air conditioner issue but was fixed in a very timely manner and they called to make sure if was fixed. Most of the staff was friendly. My issues: there was not enough food. Every night the buffet was running out of food within an hour. Not enough restaurants opened. Needs more elevators or bigger ones. Overall, I enjoyed my stay and I would stay there again. Due to Covid 19, I know things are different. So I would love to revisit when the times change to enjoy this property better. It’s a very beautiful resort with plenty pools and the beach is beautiful. I can tell before Covid that it was a great spot.