Grand Hyatt Sanya Haitang Bay Resort and Spa

Staff are nice, services are generally good. Buffet breakfast contains mostly Chinese dishes. Grand cafe is probably understaffed especially during BF time, tables and chairs are not properly cleaned before seated, food is refilled only when it is empty. Gym is good. Unfortunately Can’t stay too long in this hotel as one will get bored.

It’s a good trip!

It was a great stay. Clean & comfortable and staff are professional.

It's good. Most aspects are up to expectations.

Check in was slow and the room wasn't ready when it should have been. Hotels.com said there was a sofa bed in the room, which is why we booked it as we have 2 young children, no sofa bed when we got there, they had the description wrong!!! We eventually got a roll away bed for the children, but it wasn't really big enough. Room service, the main grill, the lobby, the pool, all served the same limited menu, it needs more differentiating between them and the main grill restaurant had a great menu at lunch time, but then a very restricted one in the evening!!! Room was great, nice and big, great view and a huge bath overlooking the sea, but do try to get a high room or you will have to drop the blinds when you get into the bath! Great pools, if a bit cold, shame there is NO swimming allowed on the beach, think this should be down to personal choice and not just a blanket policy. Also the pool bar could have been a great spot for a sundowner, unfortunately there was hardly ever someone to serve there, no stock unless you wanted Chinese beer, and half the view is ruined by a big brick building right next to the bar, not sure what the architect was thinking!!! This all sounds negative, however we had a great time, sunshine, pool, food and drink, lovely grounds!