Iberostar Daiquirí

Bad Quality Services - Do Not Book Here

Staff: Rude and disrespectful to Cubans. At some point, the front desk representative tried to justify her rudeness by stating that, and I quote: "this season is bad for the hotel because we have a lot of nationals and they come here and steal things and sometimes they ask for more than food than what they can eat. Room: My reservation was made for a Sea-View Room but they gave me a room that was looking out to the weed and woods of the area. It didn't have a remote control. I had to come to the front desk three different times and request the control for them to ignore my requests and do nothing until the second day when I requested to talk to the General Manager, Dennis. The rooms weren't ready until 5:30 pm (please note that check-in time was 4 pm), and my family had to wait for the rooms in the hallways. There were roaches in the rooms. I have a picture that I am choosing not to post to not gross-out anyone but can send it upon request. The AC didn't work properly when I requested a change, they sent a "tech" to tell me that their perception was that, "the room was comfortable" The lightning wasn't working neither. A couple of light bulbs didn't work. Service: If you are Cuban, or of Cuban descent, do not expect any special treatment when you're at the property. The staff is courteous and kind only to foreigners that look white. The beer was out the second day that my family was at the property.

Jalan-jalan keluarga 2 malam, 2 Jul 2019

Ulasan tamu Hotels.com asli

I stayed at this property with my 2 friends for 4 nights and we had an amazing time! All facilities fulfilled our needs, hotel staff across all the departments was super kind, positive and helpful what made our short stay in Cayo Guillermo an unforgettable experience!

Perjalanan 4 malam, 15 Jan 2019

Ulasan tamu Expedia asli

Très bel hôtel avec un personnel charmant. Magnifique coin de Cuba et club de plongée formidable. A recommander

Isabelle, Jalan-jalan keluarga 3 malam, 26 Feb 2020

Ulasan tamu Hotels.com asli

La mayoría de su personal muy bien, en instalaciones falta mucho mantenimiento y no hay toallas para albercas

Perjalanan 2 malam, 14 Feb 2020

Ulasan tamu Expedia asli

Bonjour, Je me permets

Audrey, Perjalanan 1 malam, 9 Feb 2020

Ulasan tamu Hotels.com asli

Spiaggia,camera,struttura -qualita del cibo non all altezza di un 4 stelle, molta scelta ma di scarsa qualità.

A.A., Liburan romantis 2 malam, 29 Jan 2020

Ulasan tamu Expedia asli

Bueno

Bien sin mayores detalles

Abelardo, Perjalanan 7 malam, 14 Jan 2020

Ulasan tamu Hotels.com asli

Alles alt,wasser tagelang kalt,matraze versifft,kaffee aus wasser milch gestreckt mit wasser usw.

Jalan-jalan keluarga 4 malam, 8 Jan 2020

Ulasan tamu Expedia asli

Horrible horrible Fuyez On nous a expliqué qu’on ne pouvait pas avoir une belle chambre parce que nous avions réservé avec expédia si nous avions réservé directement nous aurions pu avoir une chambre présentable c’est tout ce Acqua nous pouvions prétendre une chambre délabré

JC, Liburan romantis 2 malam, 29 Des 2019

Ulasan tamu Expedia asli

Service in the Hotel war very bad. The hotel itself Die Anlage an sich ist ganz schön. Essen sah sehr gut aus, habe mir jedoch eine Lebensmittelvergiftung geholt und lag anschließend ein paar Tage flach. Das Personal hat es nicht groß interessiert. Lag mit extrem hohem Fieber im Zimmer und musste trotzdem 2h auf eine Flasche Wasser warten. Kakerlaken beim Essen und in der Dusche. Das Meer von Cayo Guillermo ist sehr schön, aber windig. Perfekt für Kitesurfer.

Perjalanan 2 malam, 10 Des 2019

Ulasan tamu Expedia asli