Accommodation was superb and the staff helpful and friendly. However, reception staff, system administration and customer service was the worst I have experienced in the world and I just spent a week in the Jungle hence the use of this hotel. I stayed here twice and experienced absolute and fundamental inability to manage bookings. No knowledge of who was booking in, the companies they sell their rooms through and total trust of the customer even having provided printed evidence of booking. Incompetence beyond belief, not willing to contact provider hotels.com, happy for you to be left waiting 45 minutes and potentially walk away through frustration. Took everyone coming to reception an age and grief for them to acknowledge any booking. They told me to ring provider myself at £2 a minute call you can appreciate that this wasn't cost effective when room £12 night.
Had to leave for flight 2am in morning but they insisted on keeping me waiting in reception until the room was checked by someone which almost cost me a lost flight why when they have your credit card details through a reputable company why should this be a problem? All other staff from were superb and I don't really blame the reception staff but everyone went through grief whilst I was waiting, and this was on both bookings either side of my trek, grief I can do without.