Atlantis Sanya

It was amazing! So much to do with my daughter. It was clean, food was great, staff was friendly. Would love to go back!

It's a nice entertainment and family friendly hotel. The hotel reservation includes the entrance fees for a very good water park and a small but interesting aquarium museum. The hotel pool areas are quite good and can have fun at many places. The beach area is a bit disappointing, not as good as the other areas even without any sitting or beach parasols, but the view and weather is good in Sanya beaches.

Service is very poor for a hotel supposedly in this league. Hardly any English speaking staff in the entire hotel and resort, some stores not set up to take international credit cards, no comprehension of dietary allergies, no mini bar stock. Had incessant drilling noise coming to our room, rang the guest services line twice which wasn’t answered, then rang the main operator line three times to get a duty manager who said to relax in the lounge instead of the room after having a shocking headache from the noise! I had already paid to stay on a club floor level and the lounge is certainly not a 5 Star standard so I left the hotel. Not even an apology from the hotel for the inconvenience and distress. Exceptionally poor service.

The service at the attraction area and food alley is not very friendly. The security is very bad in the late night, with no security personnel in the lobby area and hotel entrance as well as to the swimming pool.

Excellent resort, good facilities, best services and yummy foods. Specially thank you Concierge staff - Mr. Barry, he is very friendly, attentive, and enabled to deliver excellent customer service for us. And there Waterpark is fantastic, very large and lifeguards are in everywhere. They are very professional and carefully to look at every swimmer. We have a wonderful holiday in Atlantis Sanya. We will coming again!!!!