Booked for three nights turned up at hotel at approx 10pm to be told by a security guard that all rooms were already full. This is despite us having paid in FULL prior to the stay. The security guard put me through to the hotel manager, who was extremely rude and told me that Hotels.com were the problem and not the hotel and hung up on me. Our booking was over the new year period, so was extremely difficult finding another hotel at such short notice. I suggest you avoid this place at all costs - they basically took my money without providing a room!! Disgusting!