Hotels in Caguas

"Very clean and very friendly staff. "

"We loved being right next to the beach. The staff was extremely friendly and helpful. The room was good, we got ours facing the beach. "

"We arrived before the 4 PM check-in time and were allowed to leave our suitcases until our room was ready. We could also start using the facilities, including the pool and dining areas. Jasmarie and Albert at the front desk were very polite and accommodating. However, the rest of the staff were unfriendly. After wearing the paper bracelet for several days throughout the pool, beach, excursions, and showers, it disintegrated and fell off. I immediately went to the front desk to request a new one for my six-year-old, but a staff member, speaking in a rude tone, tried to charge me $40 for a paper bracelet that had fallen off my daughter. The staff member explained that it was important not to lose the bracelet because it granted access to all the amenities, including the pool and breakfast, which I had already paid for in advance. Additionally, if they want the bracelet to last through five days of chlorine in the pool and beach activities, they should consider using plastic ones like other hotels do. The dining options included fast food and other restaurants choices. Food was good and within walking distance, with reasonable prices from 5:30 to 7 PM. Each room was allowed two complimentary happy hour drinks per adult. The pool staff was friendly and kept the area clean The area at the beach that provides chairs towel ams umbrella’s free of charge. The man immediately let me know that this was a courtesy.That big plus for me and my family. My baby hates the sun and sand. "

"Would recommend this property. 5 stars. Excellent service, cleanliness and a cat petting zoo! Our last trip to PR we had an awful experience at another hotel. We will certainly be back again. "

"Excellent view and we loved the pools. Can’t wait to go back again. "

"Located INSIDE the airport. Short walk (inside or outside, whatever you prefer) to agriculture inspection, airline counters, TSA, food. My breakfast was included in a cafeteria inside the hotel (basic, serve yourself). There’s a separate restaurant inside the hotel. The staff is friendly and helpful. I left in a rush and realized I left some personal items in the room. The staff found them. I picked them up a few days later. Much appreciated!"

"Great service and resort. "

"Great stay. Beautiful hotel! "

"Great location, friendly staff. Breakfast was delicious and the to go bag was unexpected but welcome since the rest of our party was flying at noon. "