This was by far the worst stay my family and I have ever had at an Embassy Suites. The room was not clean and clearly outdated, there were stains on the lamps, a ripped headboard, and dirty, dust-covered vents. The plumbing was also an issue; we could hear every time someone flushed a toilet. On top of that, we were constantly disturbed by noise from upstairs..walking and talking throughout the night and early morning.
When we requested an extra blanket for our kids (who were using the pull-out couch), we were told by the front desk that there were no blankets available. We had to give them the ones from our own bed, which was completely unacceptable.
Breakfast was equally disappointing. It was unorganized and chaotic. The food was watered down and messy, our daughter even slipped on the wet floor due to spilled food and drinks, and we couldn’t find any staff to help. We were so frustrated that we decided to leave before our scheduled check-out time.
This hotel did not feel like an Embassy Suites at all. It felt more like a poorly refurbished Motel 6. We were incredibly disappointed and would not recommend this location to anyone.