Enjoy your visit to Quito with a stay at Mercure Alameda Quito. Guests can indulge in hot stone massages at the spa, and international cuisine is served at Spicy Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
144 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 4:00 AM–10:00 AM on weekdays and 4:00 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Water dispenser
Travelling with children
Children stay for free (see details)
Children's menu
What to do
Shopping
Ecotours nearby
Working away
Business centre
8 meeting rooms
Computer station
Conference space (12917 square feet)
Services
24-hour front desk
Concierge services
On-site car hire
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Romance packages
Facilities
1 building/tower
Built in 1982
Garden
Television in common areas
Communal living room
Health club
An indoor pool
Full-service spa
Hot tub
Sauna
Steam room
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Banquet hall
Reception hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Assistive listening devices in meeting rooms
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Visual alarms in hallways
Well-lit path to entrance
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Electric kettle
Dressing gowns
Iron/ironing board (on request)
Sleep well
Blackout curtains
Soundproofed rooms
Pillow-top mattress
Bed sheets provided
Freshen up
Private bathroom
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Food and drink
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Local maps
Restaurant dining guide
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, L'essence SPA. Services include hot stone massages and massages.
The spa is open selected days. Guests under 12 years old are not allowed in the spa.
Dining
Spicy Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Alameda Q – This coffee shop serves breakfast, lunch and light fare. Open daily.
Globe Walker Bar – On-site bar. Happy hour is offered. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.
Service fee: 13.6 per cent
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 15.00 for adults and USD 12.20 for children
Airport shuttle service is offered for an extra charge of USD 26 per person (one-way)
Renovations and closures
The following facilities are closed on Monday:
Fitness facility
Full-service spa
Health club
Indoor pool
Sauna
Hot tub
Children & extra beds
Rollaway beds are available for USD 35 per night
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Guests under 12 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses solar energy.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and outdoor lighting on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
ALAMEDA Hotel Mercure
ALAMEDA Hotel Mercure Quito
ALAMEDA Mercure
ALAMEDA Mercure Quito
Hotel Mercure ALAMEDA
Accor Grand Hotel Alameda Quito
Mercure Quito
Mercure Alameda Quito Hotel
Mercure Alameda Hotel
Mercure Alameda
Mercure Alameda Quito Hotel
Mercure Alameda Quito Quito
Mercure Alameda Quito Hotel Quito
Frequently asked questions
Does Mercure Alameda Quito offer free cancellation for a full refund?
Yes, Mercure Alameda Quito does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Alameda Quito?
Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Mercure Alameda Quito?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Alameda Quito?
Yes, there's free self parking.
Is an airport shuttle service offered by Mercure Alameda Quito?
Yes, an airport shuttle is available. The charge is USD 26 per person one-way.
What are the check-in and check-out times at Mercure Alameda Quito?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Mercure Alameda Quito and nearby?
Mercure Alameda Quito has a spa and an indoor pool, as well as a steam room and a garden.
Are there restaurants at or near Mercure Alameda Quito?
Yes, Spicy Restaurant offers international cuisine.
What's the area around Mercure Alameda Quito like?
Mercure Alameda Quito is a short 10-minute walk from El Ejido Station and 4 minutes' walk from La Mariscal Craft Market.
Mercure Alameda Quito Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.0/10
Staff & service
9.4/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
6/10 Good
22 Dec 2024
Sam
Sam, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Nov 2024
Top notch hotel
It was absolutely amazing stay. The hotel, every single room just spectacular, morning buffet breakfast excellent, so does the spa.
SUSAN
SUSAN, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very good
8 Nov 2024
Nice hotel with good facilities and a good restaurant. Great breakfast. We were there twice and were upgraded to a nicer suite
Carol
Carol, 2-night trip
Verified Hotels.com guest review
8/10 Very good
12 Aug 2024
Debora
Debora, 1-night trip
Verified Hotels.com guest review
8/10 Very good
30 Jul 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Jul 2024
Joanna
Joanna, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 Jul 2024
Very nice hotel close to everything. Metro station is within 10 min walk and it only takes 2 stops to get to old town. Many dining options of various price points nearby. The best part was an exceptional service of the stuff and the spa area on the top floor. The massage treatment was amazing.
Anastasia
Anastasia, 1-night family trip
Verified Expedia guest review
8/10 Very good
5 Jul 2024
Luis
Luis, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Jun 2024
Beautiful hotel, clean and friendly
Nancy
Nancy, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 Jun 2024
Very nice remodeled Hotel!
Great Indoor restaurants!
GREAT SUSHI
Very friendly and courteous staff
Airport transportation available
Susana
Susana, 11-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 Jun 2024
Alyssa
Alyssa, 3-night trip
Verified Expedia guest review
8/10 Very good
5 Jun 2024
Great hotel. Large rooms. Awesome breakfast.
KATHLEEN
KATHLEEN, 1-night trip with friends
Verified Expedia guest review
8/10 Very good
26 May 2024
Great place to stay
My stay was very pleasant in particular at check in and the restaurant the service was excellent also the buffet at breakfast was good.
Although the area around the hotel is very rundown and dangerous to walk at night.
Camilo
Camilo, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
18 May 2024
Good hotel
Sam
Sam, 3-night trip
Verified Expedia guest review
8/10 Very good
7 May 2024
Lee
Lee, 12-night trip
Verified Orbitz guest review
8/10 Very good
1 May 2024
Hotel was nice but the neighborhood was pretty sketchy.
Kathryn
Kathryn, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 Apr 2024
Oswaldo
Oswaldo, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
10 Mar 2024
The food was absolutely delicious and the wait staff in the dining room was great! I felt safe with the security guard there the whole time.
nancy
nancy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
11 Feb 2024
Lisa
Lisa, 2-night trip
Verified Expedia guest review
8/10 Very good
29 Jan 2024
Great breakfast, good value
Nice hotel with good breakfast. A little far away from the historical centre but an inexpensive cab ride away. Gym and pool was really good. We would stay here again, good value.
Bonnie
Bonnie, 3-night family trip
Verified Hotels.com guest review
2/10 Poor
19 Jan 2024
Kenneth
Kenneth, 1-night trip
Verified Expedia guest review
10/10 Exceptional
15 Jan 2024
I had a fantastic experience at this hotel! The staff was incredibly welcoming and attentive, making me feel right at home from the moment I walked in. The room was clean, spacious, and beautifully decorated, providing a comfortable and relaxing atmosphere
NAJIBULLAH
NAJIBULLAH, 3-night trip with friends
Verified Expedia guest review
4/10 Fair
1 Jan 2024
We were told a “hotel shuttle” would pick us up from the airport. We waited 2 hours after landing and a taxi showed up. When we got to Mercure we were told we had to pay for the “hotel shuttle”. This means we could’ve taken a regular cab and not waited 2 hours!
We were supposed to get VIP status with our membership but there were no benefits honored.
The hotel itself is clean, room is OK. No heat. There is no fridge in the room. WIFI connection is on/off. You get 1 towel per person and have to call every day for a 2nd towel.
The menu and room service options are limited with nothing for vegans or vegetarians.
Location is 45 minutes from historical center.
There is not hotel shuttle.
There is no concierge service.
Staff will each give you different information.
Do not honor late check out.
Do not honor any VIP membership status.
A
A, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Dec 2023
Siddharth
Siddharth, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
9 Dec 2023
Beautiful Hotel!!
I was blown away by this hotel! I was staying here for a tour and came a day early on my own. The price was phenomenal, the room was beautiful and spacious with a balcony and a lovely view, and the lobby was stunning. Pool had jets and an amazing view. Dinner and breakfast were good. Loved this hotel so much!