The room and hotel itself were fine, clean and nice. Very simple.
The incompetence of the (only person) at the front desk was beyond anything I have experienced before. When I arrived she was hysterically crying and made for a very uncomfortable arrival. At check in, I was unable to use my business credit card without my boss present. Which was fine, I gave my personal card...which she charged 11 times!!! All for different amounts, which didnt reflect the agreed upon price with hotels.com. She said my bank flagged the transaction as fraud. I called my bank, told them it was not fraud and they cleared it. She then proceeded to charge me 3 more times and said it didnt work and it was a system error. The next morning, I went to the lobby and there was a line of people with the same issue. The woman could not handle this whatsoever, and said my boss had to come to the hotel and show his ID and physically give the credit card. My boss arrived later in the afternoon and had to wait 1.5 hours to finally speak with the woman who was nasty. She took his credit card and ID. The next night, I got back to my room and discovered a note under my door that said they were missing credit card information and to see the front desk. I also noticed they charged ME AGAIN 2 more times!!! And my boss twice. I asked the front desk what was going on and the same woman (who apparently is the only person who works there) what happened and she said my boss only authorized the room for 1 night, not 3.