At Hotel Indigo Hakone Gora, an IHG Hotel, you'll be a short five-minute drive from Hakone Open Air Museum and Hakone Kowakien Yunessun. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Riverside Kitchen & Bar, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge and a terrace. The helpful staff and restaurant get great marks from fellow travellers.
Languages
English, Japanese
At a glance
Hotel size
100 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (aged 12 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free uncovered on-site self-parking
On-site parking is limited
Electric vehicle charging point on site
Other information
Smoke-free property
Clothing optional (nudity permitted in public areas)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
24-hour room service
What to do
Hot springs
Hiking/biking trails nearby
Fishing nearby
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2020
Safe-deposit box at front desk
Terrace
24-hour fitness centre
Firepit
Outdoor furniture
Accessibility
Lift
Hardwood flooring in room
Room amenities
Be entertained
50-inch flat-screen TV
Digital TV channels
Home comfort
Air conditioning and heating
Minibar
Espresso maker
Electric kettle
Dressing gowns and slippers
Iron/ironing board
Sleep well
Pillow menu
Down duvet
Blackout curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Spring water bath
Separate bath and shower
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps)
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
There are hot springs open between 7:00 AM and 10:00 PM.
Dining
Riverside Kitchen & Bar – This restaurant serves breakfast, lunch and dinner.
Riverside Kitchen & Bar – On-site bar. Happy hour is offered. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 4294 for adults and JPY 2034 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
Hot springs access available from 7:00 AM to 10:00 PM
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Clothing is optional at this property.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Indigo Hakone Gora
Indigo Hakone Gora, An Ihg
Hotel Indigo Hakone Gora, an IHG Hotel Hotel
Hotel Indigo Hakone Gora, an IHG Hotel Hakone
Hotel Indigo Hakone Gora, an IHG Hotel Hotel Hakone
Frequently asked questions
Does Hotel Indigo Hakone Gora, an IHG Hotel offer free cancellation for a full refund?
Yes, Hotel Indigo Hakone Gora, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Indigo Hakone Gora, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Indigo Hakone Gora, an IHG Hotel?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Hotel Indigo Hakone Gora, an IHG Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hotel Indigo Hakone Gora, an IHG Hotel and nearby?
Have fun with nearby activities such as fishing, hiking and mountain climbing. Additional recreation on-site includes hot springs. Hotel Indigo Hakone Gora, an IHG Hotel also has a 24-hour fitness centre.
Are there restaurants at or near Hotel Indigo Hakone Gora, an IHG Hotel?
Yes, there's an on-site restaurant, Riverside Kitchen & Bar.
Does Hotel Indigo Hakone Gora, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around Hotel Indigo Hakone Gora, an IHG Hotel like?
Hotel Indigo Hakone Gora, an IHG Hotel is located by the river in Gora, a short 7-minute walk from Hakone Gora Station and 17 minutes' walk from Hakone Open Air Museum. Travellers give top marks for the hotel's prime location.
Hotel Indigo Hakone Gora, an IHG Hotel Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
13 Dec 2024
Fantastic stay!
We had an excellent stay at Hotel Indigo Hakone Gora. The staff were very attentive, professional, and friendly. We did not have any issues at all. We loved our room and how spacious, clean, and nice it looked, and enjoyed the in-room hot spring bath. The dinner service was excellent as well. I will recommend this hotel to family and friends and will come back if we go to Hakone again in the future.
Michelle
Michelle, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Great hotel to stay in Hakone!
This hotel is amazing. We have 3 people staying and all the staff are very friendly. Transportation is not an issue at all. The hotel provides free shuttle service (scheduled) in between odawara station and also free pick up/ drop off service (no reservation needed) to Gora station. The private onsen is awesome, just a little disappointment is we are facing the river which they are having big construction during the day time. You will hear the noise if you are in your room during day time.
Verified traveller
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Dec 2024
Lei
Lei, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
A fantastic place to stay in Hakone. From the staff to the amazing food and the private onsen it is well worth it!
John
John, 1-night trip
Verified Hotels.com guest review
6/10 Good
24 Nov 2024
Buyer-Beware: not as advertised
Buyer beware: this hotel advertised a Mountain View, which is actually a view of the parking lot. That got me off on the wrong foot with this property. There were some wonderful things to recommend it, such as a free shuttle to take guests to the nearby Gora station. The “onsen” is not an onsen. It is a coed set of pools to sit in. There is nothing of the onsen experience here, and that is another false advertising issue with this property. The breakfast was lovely, and the staff were generally very kind and helpful. The rooms are a problem because there is tremendous noise in the hallways from other guests, and the rooms don’t have adequate soundproofing. For a five-star hotel, I was surprised by the quality. I would rank this as a 3+ and suggest that the hotel change its descriptions on its advertising materials.
Emily
Emily, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 Nov 2024
Medardo
Medardo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Nov 2024
November 20924 Hakone
Room and other areas of the property were very clean. Staff were exceptional.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Nov 2024
Jacobo
Jacobo, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Nov 2024
Dayna
Dayna, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Good
Lai Nga Amy
Lai Nga Amy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 Oct 2024
mathew
mathew, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2024
hon ming
hon ming, 3-night trip
Verified Hotels.com guest review
6/10 Good
20 Oct 2024
Arrival can be more seamless such as when a large group of people arrive by the shuttle before check in time, can simply ask would like to wait or come back later instead of everybody sitting at the restaurant and wait one by one, end up finish check in procedure but telling you room will only ready at 15:00. It waste lots of time as guest perspective. Staff who escort me to the lift are walking super fast, I literally need to run after him, but anyway is very friendly and keep smiling on the face. Breakfast is crowed but can tell staff are tried their best to accommodate every request and still in a very polite manner, except missed my coffee order after I sit in. I have to go coffee station by myself at the end. Hotel are new and maintain in are very good condition, however service can be way more better as IHG branded.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Shogo
Shogo, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
15 Oct 2024
not in a good location, have to walk up 300 stairs to Gora station. and even more chaotic with its very bad shuttle bus (its actually a 7 seats) arrangement during the check out period. river view room is quite noisy withe the small falls. staff is helpful but would be great if they smile a bit more
Tung
Tung, 1-night trip
Verified Hotels.com guest review
6/10 Good
8 Oct 2024
I expect better service from a 5-star hotel. It is not acceptable that welcome drink is served using paper cup. And no one help us to carry our luggage to hotel room.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Oct 2024
We had a great stay at the hotel. The room was very comfortable and the hotel onsen was very nice. It’s a great place to relax away from the busier part of Hakone. Staff was very attentive and offered great service.
Alexandre
Alexandre, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Oct 2024
Amazing experience with our room plus private onsen. Everything felt luxe and taken care for.
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Sep 2024
Breakfast is very good, the room space also great, A very comfortable stay
Chien Hui
Chien Hui, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sep 2024
Blown away at the amazing service! Very nice place
Sara
Sara, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 Sep 2024
Amrut
Amrut, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 Sep 2024
One of the best hotels we’ve stayed in
GIOVANNI
GIOVANNI, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Sep 2024
Nice and Quiet hotel if seeking relax and nature. Do not try to walk to the hotel but must wait for shuttle. It is not safe to walk especially with luggages