The staff are very nice, from the front desk to the cleaning ladies. We’ve stayed every December for my company’s annual Christmas party, the past 6 years. The hotel is clean and easy to navigate once you’ve stayed a few times.. The rooms are newly renovated, although this year we had a couple of hiccups. The door to the balcony wasn’t properly sealed so there was a draft coming in, we had to keep the heat up especially because we had our 10 month old with us. And the bathtub wasn’t draining and we ended removing the drain plug because it was 11pm and getting a set of pillows took almost 45 mins, we didn’t bother calling for maintenance at that time. Aside from that it’s always a pleasant stay, I’d recommend the Chelsea to anyone staying in the downtown area, looking for a reasonably priced hotel, comfortable hotel