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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hornchurch hotel with spa and restaurant

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Front of property
Bridal Suite | Room amenity
Front of property
Nightclub

Reviews

4.4 out of 10
Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Air conditioning
  • 24/7 front desk
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is Rp1.198.277
Rp1.437.932 total
includes taxes & fees
19 May - 20 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Room amenity

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Room amenity

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | Desk, soundproofing, iron/ironing board, free WiFi

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Room amenity

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 15.8 km
  • Bluewater Shopping Centre - 18 min drive - 23.7 km
  • Westfield Stratford City - 26 min drive - 25.9 km
  • ExCeL Exhibition Centre - 28 min drive - 26.9 km
  • O2 Arena - 31 min drive - 30.2 km

Getting around

  • London (SEN-Southend) - 36 min drive
  • London (STN-Stansted) - 38 min drive
  • London (LCY-London City) - 41 min drive
  • Heathrow Airport (LHR) - 84 min drive
  • Upminster Station - 4 min drive
  • Gidea Park Station - 5 min drive
  • Harold Wood Station - 22 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Crispy Cod - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪KFC - ‬5 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.

Languages

English

At a glance

DONE

Hotel size

    • 138 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference space (270 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Picnic area
  • Terrace
  • Full-service spa
  • Nightclub
  • Lockers available
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 201
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle service is offered for an extra charge of GBP 100 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 2 and 17 costs GBP 100 (one-way)

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palms Hotel & Retreat By Palette London Romford?

Yes, there's free self parking.

Is an airport shuttle service offered by Palms Hotel & Retreat By Palette London Romford?

Yes, an airport shuttle is available. The charge is GBP 100 per person one-way.

What are the check-in and check-out times at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11 AM.

Is there an on-site casino at Palms Hotel & Retreat By Palette London Romford?

No, this hotel doesn't have a casino, but Aspers Casino (25-min drive) is nearby.

What is there to do at Palms Hotel & Retreat By Palette London Romford and nearby?

Palms Hotel & Retreat By Palette London Romford has a nightclub and a spa, as well as a picnic area.

Are there restaurants at or near Palms Hotel & Retreat By Palette London Romford?

Yes, there's an on-site restaurant.

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Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

4.4

4.4/10

Cleanliness

5.0/10

Staff & service

3.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Spencer, 1-night trip

10/10 Exceptional

Bojan, 1-night trip

10/10 Exceptional

JOYCEE, 1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Palms Hotel

DO NOT BOOK HERE, SAVE YOUR MONEY. This place looks like death warmed up. So appalling I didn't even stay here. The sleeping quarters that were visible from the car park had curtains with yellow staining up the back of them, with half of the rooms looking like the curtains were going to fall off any moment. TBH this place could be a perfect location for a dirty brothel. No way was I going to be staying in this Hotel. The whole outside appearance of the hotel is shabby to say the least, even the flag poles looked a sorry state. The only thing that looked new was the sign by the road naming the Hotel "Life Hotel". If only the owners would pay more attention to the rest of the business.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Hotel was good for the price and it was clean. would highly recommend others!
This review was submitted before 2018 and has not been verified.

6/10 Good

DIFFICULTY IN FINDING THE HOTEL

I thought I had booked into the Palms Hotel. However there was no visible sign for the Palms Hotel from the Southend Road going past the hotel. All I could see was "Life Hotels". So I drove past it and had to go round the circuit, which, because of the heavy traffic , took another 10 minutes. May I respectfuly suggest that a well lit sign, saying "PALMS HOTEL", is put up near the turning into the hotel car park, so it can easily be seen by prospective hotel residents from their cars. The alternative is to change the name of the hotel to "PALMS LIFE HOTEL" on the internet booking site.
This review was submitted before 2018 and has not been verified.

6/10 Good

palm hotel

Same standard as a travel lodge the staff are very friendly - basic amenities - could do with changing outside sign misleading when looking for palm hotels and you see another name
This review was submitted before 2018 and has not been verified.

2/10 Poor

This review was submitted before 2018 and has not been verified.

2/10 Poor

Was soooo Stinky!!!

To be honest I cnt blv this hotel passes the health and hygiene standards! I was suppose 2 stay for 2 days, I ended up coming bak after 2 hours! yuk!!! as soon s i entered the hotel it smelt of unrine. It was just filthy if i was to give you details I would be here all day. Just a word of advice dont waste your money on this hotel, doesnt matter how much you get it for. I wouldnt spend 1 night in it for free. The man at the reception was nice but maybe if smiles could clean then it would be a good hotel!
This review was submitted before 2018 and has not been verified.

2/10 Poor

Palms Hotel

Without doubt the worst hotel experience I have ever had. On arrival I thought it was actually a derelict building, in hindsight I wish it had been! At least I could have stayed somewhere else. The conditions inside were worse, it was dirty, damaged and totally inhospitable. This place should be condemned!
This review was submitted before 2018 and has not been verified.

2/10 Poor

Oh Dear 2

Regarding another earlier review. Absolutely spot on with Oh Dear. I had a similar experience thinking the hotel had closed down, drove by it three times thinking it didn't look like the photographs on the website; and would have gone along with that only to find a few cars parked outside. Either guests or demolition men! The hotel was in desperate need of some maintenance and a lick of paint. It appears the owners (Indian I believe, who have other interests) weren't interested in promoting the hotel and it sounds like they could be winding it down for one reason or another...maybe selling on for the land? The staff were very friendly and helpful, but obviously their moral was rock bottom and that was reflected in that the bar area (had no hand pull beer) only tins at £2.00 a go, and a few spirits (southern comfort and lemonade £4.00 +). I chose not to eat there as not many guests were in and therefore didn't know how fresh it was likely to be. Similarly the same at breakfast. all this being said the hotel does have potential if the owners spend a few hundred thousand on it. Until that time perhaps give it a miss!!
This review was submitted before 2018 and has not been verified.

2/10 Poor

Not worth a penny

When we came to the hotel we found the towels were not clean at all so had to as for new towels. The quality of the mattress was absolutely rubbish and very dirty. The photos on their website for the hotel is very misleading as it is completely different once you enter the room. Bathroom was dirty and had no soap. The milk provided in the room was off so had to request for new milk. After all I would not recommend this hotel. The hotel should be graded as 1 star not 3 star.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Oh dear!

Well, what can I say? I drove past the hotel at first, ignoring my Sat Nav as it looked like this place had closed down. Grass was growing so high it was licking the windows and the net curtains in the windows all look like they need a damned good wash, which upon inspection when I arrived was about right! I therefore telephoned to gain directions and was greeted by a very abrupt person who confirmed, yes that was the hotel!!! Upon arrival Check-in was efficient but the place felt cold and unclean and had a certain aroma about the place which was stale. I went to my room and it all felt very grubby and had the same stale smell... I even found some long hair in the bathroon sink plughole and round the taps - Nice touch!! I looked out the bedroom window and there were 4 old baths just thrown out the back, rusting with grass growing around them. Glad I only stayed 1 night..... will choose more wisely next time unless the hotel has a MAJOR overhaul.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Palms Hotel

Rates were okay ,but as it was a late booking i wasnt expecting anything fantanstic. However on my entrance to my room, a number of LARGE moths were flying around which I had to get rid of . Next morning when I got up & looked out the window (1st time I'd seen in the light as I arrived late& was dark) the grass was very over grown, with old baths & windows all over the place . Also found it very noisy as the doors didnt have closers on. Also on the whole a quiet scruffy & dirty room , as I said i wasnt expecting a pent house but it wasnt even clean.
This review was submitted before 2018 and has not been verified.

2/10 Poor

NEVER EVER STAY HERE!!!!!

This hotel, firstly should not call itself a hotel and secondly should be shut down or demolished! Please never stay here, even when desperate..... Travel the extra miles! • mold in room • room smelt badly of said mold! • room overlooked "courtyard" which was over grown jungle with mattresses, bath tubs and window panes. • stains on bed sheets • it looks like there has been no refurb to this hotel in close on a decade • PLEASE DO NOT STAY HERE!!!!!
This review was submitted before 2018 and has not been verified.

4/10 Fair

Far from the best hotel I've stayed in. No air con on a nice hot night.(review said it had).
This review was submitted before 2018 and has not been verified.

4/10 Fair

Palm Hotel

The staff were very friendly, however the hotel was aweful. At first I drove past the hotel as I thought it had closed down due to the weads at the front of the hotel covering the entrance and the general shabby look of the outside. Once inside the reception and bar area looked nice, however the room was basic and shabby, in fact I had to check the sheets (which were clean!) and considered driving another 4 hours to go home!
This review was submitted before 2018 and has not been verified.

6/10 Good

You get what you pay for!

Hotel seems to be undergoing renovations so hopefully the rooms will get a makeover. Wallpaper was peeling. I was one of the few guests there but the staff were friendly and the bar food was basic but okay. Fine for a one night stay but probably wouldn't want to stay here for the whole week. Reasonable value and fairly easy to get to.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Manager of Hotel

The Manager of the hotel was to busy on his playing with his mobile phone to acknowledge me. There was no internet in public areas.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Poor

The hotel itself was poor in looks, reminded me of the TV program crossroads and looked no different to the hotel back then. When I ordered a chicken and mushroom pie, I received steak and kidney, say no more!
This review was submitted before 2018 and has not been verified.

2/10 Poor

Palm Hotel

This review was submitted before 2018 and has not been verified.

4/10 Fair

Hotel Renovation?

A new sign and a pot of paint doesn't make a renovation, I've had to stay here in the past and quite frankly it has never improved, the corridor near the room has an odour which well lets call it unpleasant and the rooms are very worn and dirty. The price may attract some but all I can say is either splash out a little more or find a travelodge
This review was submitted before 2018 and has not been verified.

2/10 Poor

This review was submitted before 2018 and has not been verified.

8/10 Very good

palms hotel/ hospitality - Hornchurch

We stayed on a saturday night and found it was a very good price, in our oppinion you need a car to get to the accomodation as it is set on the duel carageway in a difficult position, it is not clearly signposted so hard to find at night or in bad weather as we experianced and drove past it 3 times, it is hidden behind some trees and is low rise looking more like residential flats also it is not written on the buildeing as palms hotel/ hospitality it just says hotel and conference then a small sign says palm club which you would not see from the main road, apart from this check in was good, its a bit of a maze but clean comfy rooms with everything you need for a nights stay, i would go back as its good value for money n now know how to find it :)
This review was submitted before 2018 and has not been verified.

4/10 Fair

Hotel in need of a refurb.

Hotel needs a refurb quickly and the bar services overpriced poor beer. I suppose this is because it's also a night club! Will not go back.