The hotel was wonderful, but they need to train their check-in/out staff better! The gentlemen checking us in, demanded my passport, which was in my backpack, which was in the car, which was in the parking garage. I explained that we’ve been traveling all over Europe for three months and never had a hotel that required a passport as my American drivers license, always sufficed. He refused to check us in until I offered an electronic copy of my passport on my phone.
During our checkout, the young lady tried to charge me for our room again, which was already prepaid before we checked in. She kept arguing with me that it wasn’t and finally she called the reservation office and they confirmed that it was prepaid. She admitted her mistake and only charged me for the hotel city tax.
If I had not pushed the issue, she would’ve charged my card again and then I would’ve been required to request a refund for the overcharge.
The room was very comfortable, the air conditioner worked very well, and the breakfast buffet had a wonderful selection to include made to order omelettes and eggs.