I picked this hotel to stay for four nights to attend a family funeral because of the low rate, it is in a nice area, and it has a kitchen. Total mistake! The hotel advertised that it had amenities including a coffee maker, hair dryer, and the essentials needed to do your own cooking. This place is totally run down. It had nothing. No coffee maker, one pan, two plates and one spatula, one coffee cup. No eating utensils. There was no extra toilet paper, one towel and one hand towel in each bathroom. The furniture in the room was broken. To make matters worse, the toilets wouldn’t flush after the first night. I was in the front office to ask for a coffee maker, extra toilet paper and towels the first night. The employee at the desk had to hunt for a coffee maker but did find one. No extra towels, however. The excuse was that housekeeping had not done laundry. They sent maintenance up with a plunger for the toilets because all the rooms were sold out and they couldn’t move us. I was at the front office every day to ask for extra towels and toilet paper. Never did get towels. Always an excuse. The employees at the front desk couldn’t make a decision without the manager, who didn’t come in until 10:00 am each day. I checked out early, but in order to get a refund, I must contact hotels.com because I didn’t book directly through the hotel. Customer service does not exist at this hotel. They could care less.
