In the heart of Hamburg City Center, Sofitel Hamburg Alter Wall offers a luxurious retreat with an international cuisine restaurant, poolside bar, and relaxing spa. Guests can unwind by the indoor or outdoor pools or explore nearby Miniatur Wunderland. The hotel's library and garden provide peaceful spaces to relax.
Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
Hamburg Central Station - 17 min walk
Rodingsmarkt U-Bahn - 3 min walk
Stadthausbrücke S-Bahn - 4 min walk
Rathaus U-Bahn - 5 min walk
Airport shuttle
Restaurants
Fleetenkieker - 3 min walk
Brauhaus Joh. Albrecht - 1 min walk
Mélange - 3 min walk
elbgold Innenstadt - 5 min walk
Starbucks - 3 min walk
About this property
Sofitel Hamburg Alter Wall
When you stay at Sofitel Hamburg Alter Wall, you'll be within a 15-minute walk of Hamburg City Hall and Miniatur Wunderland. Guests can indulge in massages at the spa, and international cuisine is served at Ticino, which is open for breakfast and dinner. Other highlights include an indoor pool, an outdoor pool and a poolside bar. Public transportation is only a short walk: Rodingsmarkt U-Bahn is 3 minutes and Stadthausbrücke S-Bahn is 4 minutes.
Languages
English, French, German, Italian, Spanish
At a glance
Hotel size
241 rooms
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting
Pets
Pets allowed*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (EUR 30 per day)
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–11 AM
Restaurant
Bar/lounge
Poolside bar
24-hour room service
Travelling with children
Children stay for free (see details)
Babysitting services
What to do
Golfing nearby
Sailing nearby
Working away
24-hour business centre
Meeting rooms
Computer station
Conference centre (12917 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2000
Safe-deposit box at front desk
Garden
Terrace
Library
Health club
An outdoor pool
An indoor pool
Full-service spa
Sauna
Steam room
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Room amenities
Be entertained
IPod docking station
49-inch LCD TV
Premium satellite channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired Internet
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Seagull Spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open selected days.
Dining
Ticino – This restaurant specialises in international cuisine and serves breakfast and dinner.
Seven Heads – On-site cocktail bar. Guests can enjoy al fresco dining (weather permitting). Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: EUR 9.60 per person, per night
Optional extras
Wired internet access is available in guestrooms for EUR 6 per day (rates may vary)
Buffet breakfast is offered for an extra charge of approximately EUR 32 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 25 per pet, per night
Parking
Self-parking costs EUR 30 per day
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Alter Hamburg
Alter Wall Hamburg
Hamburg Sofitel
Hamburg Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Alter Wall Hamburg
Sofitel Alter Wall Hotel
Sofitel Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall
Wall Hamburg
Accor Hamburg Alter Wall
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Alter Wall
Sofitel Hamburg Alter Wall Hotel
Sofitel Hamburg Alter Wall Hamburg
Sofitel Hamburg Alter Wall Hotel Hamburg
Frequently asked questions
Is there a pool at Sofitel Hamburg Alter Wall?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Sofitel Hamburg Alter Wall?
Yes, pets are welcome. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Sofitel Hamburg Alter Wall?
Yes. Self-parking costs EUR 30 per day. Electric car charging is available.
What are the check-in and check-out times at Sofitel Hamburg Alter Wall?
Check-in start time: 3 PM; check-in end time: 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sofitel Hamburg Alter Wall?
No, this hotel doesn't have a casino, but Casino Esplanade (14-min walk) is nearby.
What is there to do at Sofitel Hamburg Alter Wall and nearby?
Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Sofitel Hamburg Alter Wall also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sofitel Hamburg Alter Wall?
Yes, Ticino offers al fresco dining and international cuisine.
What's the area around Sofitel Hamburg Alter Wall like?
Sofitel Hamburg Alter Wall is located by the river in Hamburg City Center, a short 3-minute walk from Rodingsmarkt U-Bahn and 4 minutes' walk from Hamburg City Hall.
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Sofitel Hamburg Alter Wall Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
Reviews
8/10 Very good
25 Oct 2020
Magnus
Magnus, 1-night trip
8/10 Very good
19 Oct 2020
Ruhiges Hotel in einer Top-Lage! Kommen gerne wieder!
Simone
Simone, 2-night trip
8/10 Very good
19 Oct 2020
Claudia
Claudia, 2-night trip
8/10 Very good
19 Oct 2020
Bonnie
Bonnie, 2-night trip
8/10 Very good
18 Oct 2020
Peter
Peter, 3-night trip
10/10 Exceptional
17 Oct 2020
Julie
Julie, 1-night trip
8/10 Very good
17 Oct 2020
Ulrich
Ulrich, 2-night trip
10/10 Exceptional
16 Oct 2020
Henrik
Henrik, 1-night trip
10/10 Exceptional
12 Oct 2020
Dorthe
Dorthe, 1-night trip
10/10 Exceptional
12 Oct 2020
Verified traveller
3-night trip
6/10 Good
28 Sep 2020
Kenneth Fogh
Kenneth Fogh, 2-night trip
10/10 Exceptional
28 Sep 2020
Andy
Andy, 2-night trip
8/10 Very good
28 Sep 2020
Dejligt hotel og god beliggenhed
Morten
Morten, 1-night trip
8/10 Very good
28 Sep 2020
Centralt beliggende hotel
Dejligt hotel med central beliggenhed. Velholdt og rent. Personalet var venlige, men manglede servicemind i forhold til hotellets antal stjerner.
Vi rejste 6 sammen, og det var svært at reservere bord så vi kunne spise morgenmad sammen. Om aftenen var baren fyldt, og vi fik allernådigst lov til at sidde i lobbyen med vores drink. Så mere omsorg til personalet så de har et større overskud til, at give gæsterne god service.
Anja
Anja, 2-night trip
6/10 Good
24 Sep 2020
Average
Very good location and excellent breakfast. Check in takes very long and staff not very attentive. Rooms (luxury class) relatively small and "clinical". Bed uncomfortable because the mattress is higher in the middle thus you almost fall out of the bed while sleeping. Air conditioning noisy. Garage extremely narrow, difficult parking for bigger cars.
Thomas
Thomas, 1-night trip
8/10 Very good
21 Sep 2020
Poul
Poul, 3-night trip
6/10 Good
1 Sep 2020
Heiko
Heiko, 1-night trip
8/10 Very good
31 Aug 2020
Super Hotel
Das Hotel liegt sehr zentral. Man kann zu Fuss viele Sehenswürdigkeiten gut erreichen. Wir erhielten ein Upgrade. Es war ein sehr schönes grosses Zimmer mit schönem Ausblick. Das Bett war sehr bequem. Beim Frühstück gab es Wartezeiten, weil wegen Corona keine Selbstbedienung am Buffet war. Ich würde das Sofitel wieder buchen.
Yvonne
Yvonne, 3-night trip
10/10 Exceptional
22 Aug 2020
Kim Weckstrøm
Kim Weckstrøm, 1-night trip
8/10 Very good
20 Aug 2020
Rune
Rune, 1-night trip
10/10 Exceptional
20 Aug 2020
Verified traveller
2-night trip
10/10 Exceptional
16 Aug 2020
Pia
Pia, 3-night trip
8/10 Very good
16 Aug 2020
god beliggenhed
Hotellet ligger super godt, og værelserne er rigtig fine. Vi var der under corona, så en stor del af hotellet var lukket ned - hvilket godt kunne mærkes.
Morgenmad var slet ikke pengene værd! Æg fra en pose, og vi skulle stå i kø i 20 minutter for at komme ind til buffet... man måtte ikke selv tage drikkevare, men vi blev først tilbudet dem da vi var færdige med vores mad...
Alt i alt kunne personale godt være mære opmærksomme, men fint hotel.