For the price charged, the hotel falls short of a 5* service. There are no elevators and no one to carry luggage up when we arrived. The room has fabulous views, but no air conditioning, so it was boiling and we could not sleep well. The hotel has been refurbished but the walls are quite marked/scuffed or dirty, as was the bathroom grouting, with mould. The service in the restaurant was slow, but elsewhere it was efficient. A lot of staff don't speak English and there is only 1 English TV channel, CNN. It doesn't really cater well to foreign tourists. Overall, it's too expensive for the level of service and quality of the property.