6/10 Good
3 Jan 2025
Wouldn't recommend to a friend
This is a lackluster hotel suffering from delayed maintenance and stingy amenities. Location is good. We were a family of 4 (2 adults, 2 kids) and stayed 5 nights in a 2-bedroom suite. Check-in was fine, but it took longer than it should have. The room was good in terms of space, but it was not particularly clean (dirt and dust in corners). Furniture had dinged edges, the front of the fridge had large scratches, paint job was sloppy, especially in the bathroom. The shower was re-caulked, with mold showing through, and the tub and toilet lid were refinished and chipping on edges. Fixtures in all three sinks and the shower/bath were old, one sink and the shower dripped. A few things looked like they were recently replaced, including mirrors and all of the chairs, but the overall vibe was worn and tired. The king bed was a little pitted/saggy, no complaints from the kids on the queen beds. In the morning, breakfast was ok but felt skimpy, with not much variety, very little food put out at a time and lines to get a scoop of slightly watery scrambled eggs and pale sausage. The only fresh fruit was underripe bananas and red apples. No decaf coffee. Housekeeping was only every other day, and was just bed-making, towel replacement, and trash removal. They did not sweep/vacuum, wipe down surfaces, or restock soap or in-room coffee. The worst part was the night-time noise, with very loud music/bass outside from 1AM-5AM on 3/5 nights, plus heavy demolition next door. Bring earplugs.
Verified traveller
5-night family trip
Verified Hotels.com guest review
