6/10 Good
18 Nov 2024
Not as expected
The photos on this website must be 10+ years old. The hotel emailed an extensive pdf of information, which informed me that 'all rooms come with a fridge' - the first room I was given did not have a fridge. I was moved to a different room because the bedroom (sash) windows were stuck open almost a foot wide (both of them) making it very noisy in the room. The second room did have a fridge, and was an improvement (I've included photos in my review) but still looks nothing like the photos on this booking site. The lighting like in most hotels is controlled by putting your door keycard into a box, the box was not located in the same positiion it is in ever other hotel I've ever stayed at - it was located over 5 & a half foot from the floor (above my eye level), and I needed to use my phone torch to locate it! It looked like a thermostat! The bed was comfy. the bathroom was also dated, it even included a set of analogue bathroom scales. I cant comment on breakfast as it wasnt provided until 8am and I had to leave before then. The lift in the morning wasnt working so I had to drag by case down 10 flights of stairs from the 5th floor - I told the people on reception but they didnt seem interested. The bar was in semi darkness at 9pm with a table of staff? as they eventually served me. I asked for a drinks menu and was told they didnt have one, until I came to pay then one magically appeared. £10 for 175ml of average merlot.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
