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Novotel Hamburg City Alster

4.0 star property
Hotel with spa, near Hamburg Cruise Center

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Photo gallery for Novotel Hamburg City Alster

In-room safe, laptop workspace, blackout curtains, soundproofing
Reception
Sports facility
Exterior
Standard Twin Room, 2 Single Beds | In-room safe, laptop workspace, blackout curtains, soundproofing

Reviews

8.6 out of 10
Excellent
In Hamburg-Nord, Novotel Hamburg City Alster offers a serene retreat with lush gardens and relaxing spa treatments at Wellnessbereich. Stay connected with in-room WiFi, energize at the gym, or catch up on work in the 24-hour business center.

Popular amenities

  • Spa
  • Bar
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Room service
  • 7 meeting rooms
  • Meeting rooms
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
The current price is Rp1.914.505
Rp2.048.520 total
includes taxes & fees
18 May - 19 May

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Eco-friendly toiletries
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed with Sofa bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Eco-friendly toiletries
Private bathroom
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, laptop workspace, blackout curtains, soundproofing

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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  • Parking available
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8.8 out of 10, Excellent, 812 reviews
The price is Rp1.751.835
Rp1.874.463 total
includes taxes & fees
4 May - 5 May
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About the area

Map
Luebecker Str. 3, Hamburg, HH, 22087

What's nearby

  • Hamburg City Hall - 4 min drive - 3.0 km
  • Miniatur Wunderland - 5 min drive - 3.6 km
  • Elbe Philharmonic Hall - 5 min drive - 3.7 km
  • Hamburg Cruise Center - 5 min drive - 3.6 km
  • Reeperbahn - 7 min drive - 5.2 km

Getting around

  • Hamburg Airport (HAM) - 29 min drive
  • Hamburg Central Station - 18 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

Restaurants

  • ‪Mit Herz und Zucker - ‬5 min walk
  • ‪HBB Bistro - ‬9 min walk
  • ‪La Serenissima - ‬8 min walk
  • ‪Pars Restaurant Hamburg - ‬6 min walk
  • ‪Café Türkis - ‬9 min walk

About this property

Novotel Hamburg City Alster

When you stay at Novotel Hamburg City Alster, you'll be a short five-minute drive from Hamburg City Hall and Miniatur Wunderland. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. A bar/lounge, a fitness centre and a sauna are other highlights at this eco-friendly hotel. Fellow travellers say good things about the helpful staff. The property is only a short walk to public transportation: Lubecker Street U-Bahn is 4 minutes and Lohmuhlenstrasse U-Bahn is 5 minutes.

Languages

English, German

At a glance

DONE

Hotel size

    • 210 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Children aged 15 and younger eat free breakfast
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Covered on-site self-parking (EUR 27 per night; includes in/out privileges)
    • Height restrictions apply for on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's games
  • Toys

What to do

  • Sailing nearby

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2004
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 27 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Parking

  • Covered self-parking costs EUR 27 per night with in/out privileges
  • Parking height restrictions apply

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Also known as

Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Novotel Alster Hotel
Novotel Hamburg Alster
Novotel Alster
Hamburg Novotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hotel
Novotel Hamburg City Alster Hamburg
Novotel Hamburg City Alster Hotel Hamburg

Frequently asked questions

Does Novotel Hamburg City Alster offer free cancellation for a full refund?

Yes, Novotel Hamburg City Alster does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Hamburg City Alster?

Yes, cats and dogs are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Hamburg City Alster?

Yes. Self-parking costs EUR 27 per night.

What are the check-in and check-out times at Novotel Hamburg City Alster?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

Is there an on-site casino at Novotel Hamburg City Alster?

No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) and Casino Reeperbahn (7-min drive) are both nearby.

What is there to do at Novotel Hamburg City Alster and nearby?

Have fun with nearby activities such as sailing and swimming. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Novotel Hamburg City Alster also has a garden.

Are there restaurants at or near Novotel Hamburg City Alster?

Yes, there's an on-site restaurant.

What's the area around Novotel Hamburg City Alster like?

Novotel Hamburg City Alster is in Hamburg-Nord, a short 4-minute walk from Lubecker Street U-Bahn and 19 minutes' walk from Moenckebergstrasse.

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Novotel Hamburg City Alster Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Breakfast
Restaurant
Location

Reviews

10/10 Exceptional

Staff are friendly, room is comfortable, food nice.
Natalija, 4-night trip

8/10 Very good

I really enjoyed staying the Hotel.
Shue, 1-night trip

10/10 Exceptional

Nice hotel for business stays

Great hotel for business stay. Special thanks to the young lady from the breakfast staff who ran after me when I left without my backpack. Now that's service above and beyond!
Ron, 1-night trip

10/10 Exceptional

Top stay in Hamburg

Very nice hotel with a small childen’s play area, nice staff, cosy bar, and a nice restaurant with children’s menu. Plus u-bahn right outside the lobby. Can really recommend a stay there.
Anne Wärme, 4-night trip

8/10 Very good

It is close to the tube station for visiting different sights & covenient for walks.
Sharmila, 4-night trip

10/10 Exceptional

-
Marco, 3-night trip

10/10 Exceptional

I would recommend
Moshe, 2-night trip

10/10 Exceptional

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!
Sarah, 3-night trip

10/10 Exceptional

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.
David, 2-night trip

8/10 Very good

I didn’t like the maids just walking in on me
Cheryl, 3-night trip

6/10 Good

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem
2-night trip

10/10 Exceptional

Veru Good place, but the parkering is too expensiv for each day
Van, 3-night trip

2/10 Poor

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant. Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on. I hope the management takes this feedback seriously and works on improving the service and guest experience.
suresh, 3-night trip

6/10 Good

Not a preferred choice

Not a good business hotel as the WiFi is lousy and the rooms without desk as workspace. But the staff was friendly and helpful.
Kim, 3-night trip

8/10 Very good

Middel

Middel standard. Senge, dyner og pude under standard. Morgenmad ok
Jesper, 3-night trip

8/10 Very good

Full house and still good

A somewhat confusing stay. I understand they were very busy the weekend I stayed, but still housekeeping should work. Second day I was out all morning and came back for an afternoon nap, and first the tea/coffee person came by to make refills and about 40min later housekeeping. The day of leaving checkout is at noon and they came by not less than three times between breakfast and my leaving. Apart from that a very nice stay. They organized breakfast really good with all the people there.
3-night trip

8/10 Very good

1-night trip

8/10 Very good

Daniel, 3-night trip

10/10 Exceptional

Morten, 1-night trip

8/10 Very good

Orla, 1-night trip

10/10 Exceptional

Christof, 2-night trip

10/10 Exceptional

Marianne, 2-night trip

8/10 Very good

Sehr freundliche Mitarbeiter

Sehr guter Service
Zafer, 3-night trip

10/10 Exceptional

Karsten, 1-night trip

6/10 Good

Ali, 2-night trip