This hotel is simply superb! Our base-rate room had a fabulous view of the lake, the volcanoes (yes, more than one!), and the town. Excellent restaurants and the downtown are an easy 5-minute walk along the waterfront. The hot breakfast is terrific and features lots of variety, fresh fruit, and also a view of the lake! The rooms are clean and cleaned thoroughly every day with fresh linens. Parking was free.
But the real standout was the friendly, super-helpful staff at reception. JetSmart had lost one of our bags and weren’t answering their phone, but the reception staff tried multiple ways to contact them, and the bag arrived at the hotel hours later. We also had lost the Tourist Card issued by immigration when we arrived, which must be returned upon exit from Chile. The reception staff knew exactly what to do, applying online for a replacement, which is only in Spanish! They couldn’t have been nicer, more helpful, or more empathetic to our difficulties! We’d return here in a heartbeat!