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Kuukum Tulum Hotel

4.5 star property
Luxury hotel with outdoor pool, near Playa Paraiso

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kuukum Tulum Hotel

Outdoor pool
Reception
Premium bedding, down duvets, in-room safe, blackout curtains
Outdoor pool
Private pool

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Non-smoking
    Non-smoking
  • Free parking
    Free parking
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Fridge
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
  • Premium bedding

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Exclusive Apartment

55-inch LED TV with digital channels, TV, Netflix

Exclusive Apartment

Highlights

Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Separate bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

Private pool

Deluxe Room

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Exclusive Room, 1 Bedroom

Highlights

Garden
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Down duvet
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Superior Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 6
  • 1 King Bed, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bathrooms

Private pool

Luxury Apartment, 2 Bathrooms

Highlights

Private pool
Air conditioning
Fridge
LED TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Apartment

Highlights

Garden
Private pool
Air conditioning
Kitchen
Fridge
LED TV
Hypo-allergenic bedding
Sofa bed
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

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Pool
Free breakfast
Airport transfer
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8.6 out of 10, Excellent, (486)
The price is Rp650.866
Rp839.443 total
includes taxes & fees
24 Nov - 25 Nov
Amaka Calma Tulum
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About the area

Map
Aldea Zama, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 19 min walk - 1.6 km
  • Las Palmas Public Beach - 8 min drive - 4.8 km
  • Tulum Mayan Ruins - 10 min drive - 5.3 km
  • Tulum Beach - 10 min drive - 4.9 km
  • Playa Paraiso - 14 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬5 min walk
  • ‪La Parrillada Tulum - ‬3 min drive
  • ‪Pescaderia Estrada - ‬17 min walk
  • ‪The OG´s Tulum - ‬17 min walk

About this property

Kuukum Tulum Hotel

At Kuukum Tulum Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. This luxurious hotel is also within a short drive of Tulum Beach and Gran Cenote.

Languages

English, Spanish

At a glance

Hotel size

  • 34 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Services

  • 24-hour front desk
  • Romance packages

Facilities

  • Terrace
  • An outdoor pool

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 55-inch LED TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Kitchen island

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Kukum Tulum Hotel
Kuukum Tulum Hotel Hotel
Kuukum Tulum Hotel Tulum
Kuukum Tulum Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Kuukum Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Kuukum Tulum Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Kuukum Tulum Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Kuukum Tulum Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Contactless social distancing and check-out are available.
What is there to do at Kuukum Tulum Hotel and nearby?
Kuukum Tulum Hotel has an outdoor pool.
What's the area around Kuukum Tulum Hotel like?
Kuukum Tulum Hotel is a short 19-minute walk from Tulum National Park and 16 minutes' walk from Dos Aguas Park.

Kuukum Tulum Hotel Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

The staff was nice but we were there during the hurricane lost power and plumbing no one came to check on us! Our room flooded during storm! We asked for help no one came! We did not get our Vip bottle of wine. We had to keep asking what to do where to go and fend for ourselves.
ANGIE, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

It’s was a nice hotel , we were upgraded to the full suite. So we had our own private pool and 4 bathrooms! Kitchen was nice and had every thing you needed to make a meal.
juan, 2-night family trip
Verified Orbitz guest review

2/10 Poor

Tanya, 2-night trip
Verified Expedia guest review

8/10 Very good

David, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

6/10 Good

Takima, 4-night trip
Verified Expedia guest review

8/10 Very good

The place is good, it’s nice, just need a few improvements, water is salty but I guess that’s how it is in some areas in Tulum! During our stay there has been some few problems, toilet’s are clogged, our sink fell down, aircon in our room is not working properly! But overall it’s a good stay, location is perfect, convenient and close to downtown and hotel zone area and beach!
Laarni, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Monkeys in trees in the morning
Beautiful property with monkeys jumping through trees. Spacious rooms with cool air conditioning and a great breakfast
Elise, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

2/10 Poor

A 5 star hotel!? Maybe in a concentration camp!
This place was filthy. Linens and pillows were stained all over. Walls had visible water damage in multiple spots.
Shawn, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice quiet area to enjoy and relax.
Juan, 2-night trip
Verified Expedia guest review

8/10 Very good

My trip was amazing great location. The staff was helpful as they can. Only thing my air didn’t work. Over all great stay.
Tamarra, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

DO NOT STAY IN THIS PROPERTY! The staff does not have the capacity to resolve any issues. Even though this is apparently considered a 4 and a half star “luxury hotel”, the AC was not cooling so it only worked as a fan, room was not fully cleaned, and when I asked someone to come fix it or provide me with another room, nobody did anything. I complained as soon as I checked in, left the room, and when I came back the next day (could not even sleep there because of how hot it was) the 2nd staff member (as the first lady had finished her shift) did not even know of these problems which means nobody ever communicated this to her. Given that I’m a Silver member at Expedia, I was supposed to receive a bottle wine. However, when I got it, these were warm. For this reason, I asked for some cups or ice and even though the hotel has a restaurant, they said they did not have any ice, so there was no way I could drink the wine. Also, when I asked to speak to the manager, I was telling him all the issues that I had dealt with in the room, and told him I had not slept there that night and therefore wanted a reimbursement and the first thing that came from his mouth was that I actually did not sleep there because I was partying - how come an employee has the balls to assume something like that and be so unprofessional to say that to a host. No wonder why the front staff is also completely incapable to provide a good service. By far my worst experience at a hotel in over 10 years.
Danilo, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

The staff was so helpful and so nice but the building itself was not. There was no hot water, the AC leaked so there was always water all over the floor, the room smelled musty, and there was supposed to be breakfast but the chef wasn’t there any of the 8 days we stayed. I would not recommend this hotel
Agnieszka, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

the vacation was perfect and the staff were very nice. the rooftop pools are incredible.
Mathieu, 1-night romance trip
Verified Expedia guest review

6/10 Good

nelson, 1-night trip
Verified Hotels.com guest review

2/10 Poor

we had to stay at another hotel since they have no rooms available with accessibility for a handicapped person!! no elevator available and you have to go up 3 flights of stairs to get to the room and the room has 1 set of stairs to get to the bedroom, none was shown in expedia pictures! Very rude and unhelpful staff that just tells you it is what it is when you tell them your discomfort. The room door didn't lock and they claim the room has 2 bathrooms which it does but one of them had a clear window to the hallway outside the room where other guests pass by and there was no way to cover close or lock it. over all the worst hotel I didn't stay at.
Verified Expedia guest review

6/10 Good

Overall this property was okay. We didn't realize how small it was as there was not even a restaurant onsite. They did offer in room delivery (they called room service) however, it was extremely expensive (twice the price of most Canadian/American hotels). Also, all of the restaurants nearby were extremely expensive ($20-30 CDN for a Cocktail expensive)! The room was complete with a full kitchen however, it had very little for cooking and eating (Plates, cups, bowls, silverware, etc). The only way to get to the beach was by bike or cab (too far to walk). We have a baby so the bike wasn't an option and cabs are 400 pesos ($30 CDN) for a 10 minute ride 1 way! Overall it seemed like a safe area with many restaurants and some small groceries stores within a 10 minute walk.
Jamie, 11-night family trip
Verified Expedia guest review

2/10 Poor

Would not book again
It was a really nice hotel BUT! We lost electricity twice for more than 6 hours at a time and the staff really did not care, we lost water for a whole day and the staff did not care. We arrived back at the hotel one day and there were police everywhere when we asked what had happened the staff told us it was just a health and safety check, we also learned that the police had closed the hotel to the public but the hotel management kept it open. It was not a health and safety check which we learned from other guests but there had been a fire in one of the rooms, the next day the staff was running around putting up fire exit signs and installing fire extinguishers, so we learned the hotel had no Fire plans. So we were lied to by the staff which made us feel very unsafe. Twice we asked the staff to change our bedsheets because there were brown marks all over them, this was never done during our stay, also the towels in the room had holes in them. There is a lot of building work going on in the area but that did not worry us, the walk into town is about 25 minutes and there is no street lighting.
Richard, 4-night trip
Verified Hotels.com guest review

2/10 Poor

The luxury apartment is a very small room with no couch, sink, or anything else you’d expect in an apartment. It’s a room. There is no sofa bed even though the description says there is one. It’s not a resort a even though an Expedia perk is a “resort credit”. This felt like a scam. The area is full of construction and the roads in are not all paved going to this place. There are much better places to stay in Tulum!!
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

Ana, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Really a nice place to choose. The people here are very respectful and kind. You don’t need to worry anything. Just to enjoy!
Verified Expedia guest review

2/10 Poor

I never received VIP status with them, they never honored it. The hotel is in the middle of the jungle and around buildings that are being constructed. Do your self a favor and book near centro or the beach, avoid this place
Verified Expedia guest review

10/10 Exceptional

Gorgeous place! Great staff! Of course once of the concierges will push activities into you at hiked your prices but be adamant and book on your own. The place is new in the middle of an area under HEAVY construction and most taxis got lost but we didn’t mind because the price was exceptional. I (31 year old single female) traveled alone with my preteen son and we felt safe the entire time. But because there was lots of construction around, I did verify that all the doors locked properly and one didn’t but this was quickly fixed.
EMILIANA GONZALEZ, 5-night family trip
Verified Expedia guest review