4/10
The staff looks so miserable and is just generally unhelpful. Don't expect to get a Royal treatment at this "Palace". In fact, just lower all your expectations.
Although this is a massive complex from RIU and two of them literally share the same name, you apparently should not cross although fences/barriers between them are unlocked at all times and some of the restaurants literally have the same names and offerings. Getting ubers or ground transportation for our larger party who was split between the two properties was basically impossible.
The beach is dangerous and inaccessible for swimming or bathing.
The only place which has food 24/7, "the lounge", is nothing short of inedible and it looks like a purgatory.
Wi-Fi is unusable. Little burst of data, but watching a movie was impossible. They failed to mention that we had an account for free wifi and then charged us for creating one "because we didn't use the one they gave us".
If you would like to be mistreated by rude staff, you can also try to get a table for a larger group. In fact, the options available for that specific experience are almost unlimited. That's the one thing you can be sure is included.
Charles-Olivier
Perjalanan 4 malam