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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants, near Bernabéu Stadium

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Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Reception
Seasonal outdoor pool
In the heart of Madrid, Hotel Puerta América offers a vibrant retreat. Enjoy rooftop views, swim in the seasonal outdoor pool, or dance at the nightclub. With two on-site restaurants and a coffee shop/cafe nearby parks and gardens to stroll through.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Parking available
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Self parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Conference centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
The current price is Rp2.163.919
Rp2.380.311 total
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • WiZink Center - 4 min drive - 3.0 km
  • Bernabéu Stadium - 5 min drive - 3.4 km
  • Gran Via - 6 min drive - 4.7 km
  • El Retiro Park - 7 min drive - 5.1 km
  • Puerta del Sol - 9 min drive - 6.9 km

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive
  • Madrid Recoletos Station - 5 min drive
  • Madrid Chamartín Station - 7 min drive
  • Nuevos Ministerios Station - 30 min walk
  • Cartagena Station - 3 min walk
  • Prosperidad Station - 10 min walk
  • Avenida de America Station - 10 min walk

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Hotel Puerta América features a rooftop terrace and puts you a short five-minute drive from Bernabéu Stadium and Paseo de la Castellana. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at The Observatory, which serves dinner and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff. Public transportation is only a short walk: Cartagena Station is 3 minutes and Prosperidad Station is 10 minutes.

Languages

English, French, German, Italian, Spanish
VISIBILITY

At a glance

Hotel size

    • 315 rooms
    • Arranged over 12 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • On-site self-parking (EUR 30.00 per day)
    • On-site extended parking (EUR 30.00 per night)

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)

Working away

  • Business centre
  • 5 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fitness centre
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Dining

The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Deposit: EUR 50 per accommodation, per day

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 30 for adults and EUR 12.50 for children
  • Housekeeping is offered for an extra charge

Renovations and closures

The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 60.0 per night

Parking

  • Self-parking costs EUR 30.00 per day
  • Extended parking costs EUR 30.00 per night

Pool, spa, & gym (if applicable)

  • Pool access available from noon to 7:00 PM
  • The seasonal pool is open from June 18 to October 02
  • Children under 18 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América offer free cancellation for a full refund?

Yes, Hotel Puerta América does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Puerta América?

Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 7:00 PM.

Are pets allowed at Hotel Puerta América?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Puerta América?

Yes. Self-parking costs EUR 30.00 per day. Extended parking costs EUR 30.00 per night.

What are the check-in and check-out times at Hotel Puerta América?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Hotel Puerta América?

No, this hotel doesn't have a casino, but Casino Gran Via (7-min drive) is nearby.

What is there to do at Hotel Puerta América and nearby?

Hotel Puerta América has 2 bars and a seasonal outdoor pool, as well as a fitness centre and a garden.

Are there restaurants at or near Hotel Puerta América?

Yes, there are 2 on-site restaurants. One of the dining venues will be unavailable from 30 January 2025 to 30 April 2025 (dates subject to change).

What's the area around Hotel Puerta América like?

Hotel Puerta América is in Chamartín, a short 3-minute walk from Cartagena Station.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Excellent with few missing puzzles.
I stayed at a room designed by late Zaha Hadid. I felt if I was in another planet thanks to her extraordinary design taste. The location was good as it was only 5 minutes away from a subway station. Downside was there was no coffee maker (which is a standard at any hotel in the world) and they do not provide water bottles expect first two bottles no matter how long you stay (I stayed 3 nights).
sooshin, 3-night trip

10/10 Exceptional

Very cozy place!
Cintia, 2-night trip

10/10 Exceptional

Super cool place closed to the centre
Top hotel. Unique design and very friendly and helpful staff. Especially Jorge the Concierge was great. The rooms are super cool designed, the bed is super comfortable. The food in the restaurant is good. What else do you need? All cloed to the city centre. Only if you have an electric car it’s a bit tricky to charge arround the hotel.
Jan Calle, 2-night trip

8/10 Very good

Quiet and close to airport
feng, 1-night trip

10/10 Exceptional

Everything about this hotel good nice and clean.
Octavio, 3-night trip

10/10 Exceptional

Modern and near Metro
We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near. Raul from Puerto Rico 🇵🇷 Quality Properties PR
Raul, 6-night trip

10/10 Exceptional

Our new go-to hotel in Madrid
It was our first time at Hotel Puerta de America and we loved it! We enjoyed grabbing a meal and drinks with friends on the rooftop. We also appreciated the excellence of the housekeeping staff. Every day, we would come back to a room that was immaculately clean and stocked with fresh towels & bathroom amenities. The bed was also spacious and super comfy. We’ll definitely be back!
Shakira, 4-night trip

8/10 Very good

Great stay in Madrid
Arrived on a beautiful sunny day. The check in was seamless and the staff was very friendly. The rooms are themed and very clean and functional. I stayed on the second floor and I can assure you that there was no noise from outside. Only complaint was that the electrical plugs were not by the bedside and there was a steamer instead of an iron. But major problems, but I had to learn to steam in short time. The staff was friendly and helpful, the hotel was safe and well situated for my business purposes. All in all I would go back.
Valeria, 3-night trip

10/10 Exceptional

Amazing staff and very welcoming.
Jordon, 4-night trip

4/10 Fair

High cost and problems egen booked breakfast
Jose, 1-night trip

10/10 Exceptional

The hotel is amazing and easy to get around with metro
William, 2-night trip

10/10 Exceptional

Every thing was great
Jose, 2-night trip

10/10 Exceptional

My hotel for a short stay in Madrid. The hotel is nice, with interesting room designs from renowned architects. Little bmol, no complimentary tea/coffee and water only on the day of arrival. So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
Detlev Conrad, 2-night trip

10/10 Exceptional

A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Daniel Adam Horan, 1-night trip

10/10 Exceptional

Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
nic, 3-night trip

6/10 Good

Dont let them book you the Star Wars floor
They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Paula, 1-night trip

10/10 Exceptional

Hotel rooms are so nice every floor has a different concept
Octavio, 1-night trip

10/10 Exceptional

Amazing hotel , amazing designes
Carlo, 4-night trip

8/10 Very good

I enjoyed the food and the hotel was very nice.
Stacey, 4-night trip

6/10 Good

My opinion like a 4star hotel, not a 5 star
GURDIAL, 1-night trip

8/10 Very good

A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Grace, 3-night trip

8/10 Very good

Good location station close to hotel made travel very easy.
Gerald, 3-night trip

10/10 Exceptional

Nice staff
Hourvash, 4-night trip

10/10 Exceptional

We love the Time we spent with This Hotel Puerta America it’s a beautiful hotel we love it
Reina Lizzette, 6-night trip

10/10 Exceptional

Nice.
Mike, 3-night trip