First, we stayed on the 2nd floor and given that we are seniors, there was no elevator which made it difficult to maneuver. Secondly, the air conditioner was extremely loud, third there was a coffee pod machine in the room but was not plugged in the wall where it was located; I had to move it across the room filled with water to the availability of one out of 2 plugs; there were no shelves in the bathroom for our toiletries, and the breakfast buffet, sorry, NO eggs.