– A Tale of Spa Surprises and Email Escapades:
Eurostars Oasis Marbella: a hotel with more potential than polish. My 9-night stay was a mix of highs and lows. The staff, especially Javi and team in the restaurant, were the highlight, delivering standout service.
However, the spa was a letdown - a tiny pool with dead flies and a steep €20 fee for 45 minutes. The 'gym' was more of a hazard zone with limited and shaky equipment. Room cleaning? Unpredictably late, and on my last day, a surprise shower outage added to the woes.
Communication was another issue. My emails to the reception pre-arrival were a game of hit-and-miss. And a promised spa discount turned out to be a mirage
A sweet gesture from my girlfriend turned sour when a pre-paid Champagne gift was wrongly charged to my room. Smoothly fixed at checkout, but it summed up the stay - a series of mishaps from a place that promised more.
Eurostars Oasis Marbella, a hotel with the elements of a 4-star experience, but missing the mark on execution. Like a puzzle needing its final pieces, it's a place where the details make all the difference.