2/10 Poor
7 Oct 2024
Worst stay EVER
Sadly I would be even rate this a one star, except for Lidia, the sweet lady that cleaned for the host. There was ZERO communication from the host, even though we sent messages weeks before our arrival. When we got there, there wasn't enough bedding for the amount of guests. They claimed we made the reservation for 2, yet had the hose responded to us he would have known there were 3 of us. We tried to make food and there was very little kitchen items. The soap was very watered down, the towels and linens cheap and the shower curtain liner had black mold all over it. We also had several bugs wreaking havoc on us while we tried to sleep, centipedes and silver fish. Evolve (the company) communicated with us while we tried to work out the non-communication. They ended up giving us a partial refund, but the communication was delayed and when we'd reach out about one thing, they would get back to us late in the evening when we were sleeping. So it was hard getting it figured out. Also, the parking was confusing and we had parked in front for several days. On the third day a not-so-nice New Yorker came to inform us we couldn't park there. So when we figured out where we were supposed to park, it was on the side and such a tight awkward angle, it was hard to get out. Even after all this, not one word from the host. Very disappointing. This host needs to spend a little money to make this rentable. And actually care and communicate with those renting.
JaNece M
JaNece M, 3-night trip with friends
Verified Hotels.com guest review