TUK Tulum features a rooftop terrace and puts you within a 15-minute walk of Tulum National Park. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the coffee shop/cafe. There's an outdoor pool and a bar/lounge, and in-room conveniences include fridges and microwaves.
Languages
English, Spanish
At a glance
Hotel size
117 rooms
Arriving/Leaving
Check-in start time: 8:30 AM; check-in end time: 9:30 PM
Minimum check-in age – 21
Check-out time is 11:00 AM
Special check-in instructions
The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's What´s app mobile app before check-in
Required at check-in
Cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free Wi-Fi in rooms (speed: 50+ Mbps)
Parking
Free secured, uncovered on-site self-parking
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
What to do
Scooter/moped hire nearby
Services
Front desk (limited hours)
Concierge services
Laundry facilities
Bike hire
Beach towels
Facilities
Rooftop terrace
An outdoor pool
Bike parking
Full-service spa
Outdoor entertainment area
Accessibility
Lift
Lift door width (centimetres): 122
Wheelchair-accessible parking
10 on-site accessible parking spaces
Wheelchair-accessible van parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Well-lit path to entrance
Pool hoist on site
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Travel cot
Bed sheets provided
What to enjoy
In-room massage
Individually furnished and decorated
Freshen up
Shower only
Soap and shampoo
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 50+ Mbps)
Food and drink
Chef
Full-sized fridge/freezer
Freezer
Microwave
Kitchen
Toaster
Cookware, dishes and utensils
Blender
More
Housekeeping (on request)
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.
Fees & policies
Refundable deposits
Cash deposit: USD 200 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Cleaning fee: USD 50 per accommodation, per stay
Optional extras
Housekeeping is offered for an extra charge of USD 50 per stay
Policies
This property accepts credit cards, debit cards and cash.
Also known as
TUK Tulum Hotel
TUK Tulum Tulum
TUK Tulum Hotel Tulum
Frequently asked questions
Does TUK Tulum offer free cancellation for a full refund?
Yes, TUK Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at TUK Tulum?
Yes, there's an outdoor pool.
Are pets allowed at TUK Tulum?
Sorry, pets aren't allowed.
Is parking offered on site at TUK Tulum?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at TUK Tulum?
Check-in start time: 8:30 AM; check-in end time: 9:30 PM. Check-out time is 11:00 AM.
What is there to do at TUK Tulum and nearby?
TUK Tulum has a spa and an outdoor pool.
Are there restaurants at or near TUK Tulum?
Yes, there's an on-site restaurant.
Does TUK Tulum have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a toaster and cookware.
What's the area around TUK Tulum like?
TUK Tulum is a short 15-minute walk from Tulum National Park and 13 minutes' walk from Hunab Lifestyle Center.
TUK Tulum Reviews
Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
4.8/10
Staff & service
5.4/10
Amenities
5.4/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
10/10 Exceptional
16 Dec 2023
The property is in a great location and the security guards at the front gate and receptionists were very friendly and helpful. My only complaint, it was difficult to find the entry gate on the first night as I drove into town after dark from Cancun airport. The art walk was easier to find than the entry gate. Other than that everything was great.
Brandon
Brandon, 5-night romance trip
Verified Expedia guest review
4/10 Fair
31 Jul 2023
don't do it, not if you expect service!! Don't be tempted by the pretty pictures, this is a sketch of what it might look like in 2025. The art walk really makes no sense. You have to pay separately for everything. (you also get a certain number of kw per day for electricity and if you exceed it you have to pay! Sports and paddling are not actually part of the accommodation.. local residents do paddling on that track! The swimming pool on the roof is filthy! You get a svhoonmaak but that is not guaranteed .. We had a lot of hassle with broken air conditioning, no hot water, then clogged the toilet again! reality it's very disappointing!Just like all of tulum!don't go
Monique
Monique, 19-night family trip
Verified Expedia guest review
4/10 Fair
21 Nov 2023
No te explican qué hay un mínimo de consumo de electricidad muy restringido y si te excedes te cobran la electricidad, te levantan inventario antes y después de salir de la habitación, como no hay personal suficiente el check out es de 40 minutos, el departamento tenía problemas con la regadera y no te dan toallas para la alberca, ni bolsas para la basura de la cocina, hubo un bazar en el día y el volumen de la música demasiado alto que no dejaba descansar ni escuchar la TV, a pesar de reportar a la administración estos contratiempos, solo nos ayudaron para arreglar la regadera , los demás problemas argumentan que como tenían mucha ocupación no podían atender todas las solicitudes, hay muchas cosas que deben mejorar para qué este lugar pueda brindar una buena estadía, por mi experiencia no regresaré a este lugar