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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly hotel in Palenque with 2 outdoor pools and spa

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers
Reception
Gym
Exterior
Courtyard
Escape to Hotel Villa Mercedes Palenque, where a vibrant entertainment district meets relaxation. Enjoy the swim-up bar and poolside bar, indulge in a rejuvenating massage at Villa Mercedes Spa / Maya or take in the breathtaking garden views from La Foresta restaurant. Previous guests rave about this family-friendly hotel's convenient amenities like free WiFi, 2 outdoor pools and sun loungers.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Non-smoking
  • Bar
  • Connecting rooms available
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness centre
  • Self parking
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The current price is Rp1.554.495
Rp1.709.945 total
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
  • 27.20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi

Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • 54.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Executive Double Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Blackout curtains
Ceiling fan
Bathrobes
  • 27.20 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.4 km
  • Palenque Archaeological Zone - 6 min drive - 4.3 km
  • Misol-Ha Waterfalls - 10 min drive - 9.6 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Restaurante Maya Cañada - ‬5 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬4 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hotel Villa Mercedes Palenque

Located just 3.8 mi (6.2 km) from the airport, Hotel Villa Mercedes Palenque offers a shuttle (available 24 hours). Guests can indulge in massages at the spa, and La Foresta serves breakfast and lunch. Other highlights include 2 outdoor pools, a poolside bar and a fitness centre.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 92 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 13 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured uncovered on-site self-parking (fees apply)
    • Secured uncovered on-site extended parking (MXN 500 per day)
    • On-site motorhome/coach/lorry parking (fees apply)
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–11:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

Working away

  • Business centre
  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Reception hall

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 109
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • No lift (single-level property)
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.

Dining

La Foresta – Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle service is offered for an extra charge of MXN 1500 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per night

Parking

  • Uncovered self-parking is available for an extra charge
  • RV/bus/lorry parking is available for an extra charge
  • Uncovered extended parking costs MXN 500 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Frequently asked questions

Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Villa Mercedes Palenque?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Villa Mercedes Palenque?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 13 kg per pet. There's a charge of MXN 600 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Hotel Villa Mercedes Palenque?

Yes. Extended parking costs MXN 500 per day. Motorhome/coach/lorry parking is available.

Is an airport shuttle service offered by Hotel Villa Mercedes Palenque?

Yes, an airport shuttle is available. The charge is MXN 1500 per vehicle one-way.

What are the check-in and check-out times at Hotel Villa Mercedes Palenque?

Check-in start time: 3 PM; check-in end time: anytime. Check-out time is noon. Contactless check-out is available.

What is there to do at Hotel Villa Mercedes Palenque and nearby?

Hotel Villa Mercedes Palenque has 2 outdoor pools, a spa and a fitness centre, as well as a picnic area and a garden.

Are there restaurants at or near Hotel Villa Mercedes Palenque?

Yes, La Foresta offers garden views.

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Hotel Villa Mercedes Palenque Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Very good

3 nights at Palenque
John, 3-night trip

10/10 Exceptional

Loved It - Wish We Had Stayed Longer
We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
David, 1-night trip

10/10 Exceptional

Clean and close to the Ruins and Alexus EcoPark
Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Scott, 1-night trip

8/10 Very good

Close to ruins. Beautiful pool
John, 1-night trip

10/10 Exceptional

We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Dolores Y, 2-night trip

8/10 Very good

Everything was really excellent except the food soo bad.
Leonardo, 2-night trip

10/10 Exceptional

Very beautiful and quiet
Evelyn, 2-night trip

10/10 Exceptional

The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
joe, 2-night trip

10/10 Exceptional

Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Veronica, 1-night trip

10/10 Exceptional

Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Alexander, 1-night trip

10/10 Exceptional

I liked everything , It's amazing!
Connie, 2-night trip

6/10 Good

Breakfast in a hotel like this should have been included in already high price of the hotel.
Nemer, 1-night trip

8/10 Very good

It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Michael, 4-night trip

10/10 Exceptional

Everything
Alvaro, 1-night trip

8/10 Very good

Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
3-night trip

8/10 Very good

Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded

10/10 Exceptional

X
Hugo, 1-night trip

10/10 Exceptional

Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Philip, 2-night trip

4/10 Fair

They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Maria, 1-night trip

8/10 Very good

I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Veronica, 1-night trip

10/10 Exceptional

Pedro, 2-night trip

2/10 Poor

Mala experiencia
El segundo día la alberca infestada de gente. Las cuales nos dijeron que estaban ahí porque habían adquirido un day pass para la alberca Llamamos para quejarnos ya que nosotros no teníamos espacio para estar ni para los niños dentro del agua Nos dijeron que no existía el day pass cosa que era mentira porque quienes lo adquirieron nos lo dijeron . Aunado a eso había una boda en la noche la música se escuchaba hasta las habitaciones, no había lugar para estacionar nos mandaron a un estacionamiento alterno que era para los trabajadores del lugar Terrible esta vez la estancia . Tardaban horas para servir los alimentos y bebidas que por cierto fueron de mala calidad y sabor esta vez Muy decepcionada
Paola, 1-night trip

2/10 Poor

Mala experiencia
El segundo día la alberca infestada de gente. Las cuales nos dijeron que estaban ahí porque habían adquirido un day pass para la alberca Llamamos para quejarnos ya que nosotros no teníamos espacio para estar ni pra los niños dentro del agua Nos dijeron que no existía el day pass cosa que era mentira porque quienes lo adquirieron nos lo dijeron . Aunado a eso había una boda en la noche la música se escuchaba hasta las habitaciones, no había lugar para estacionar nos mandaron a un estacionamiento alterno que era para los trabajadores del lugar Terrible esta vez la estancia . Tardaban horas para servir los alimentos y bebidas que por cierto fueron de mala calidad y sabor esta vez Decepcionados
Paola, 2-night trip

4/10 Fair

Mala experiencia
El segundo día la alberca infestada de gente. Las cuales nos dijeron que estaban ahí porque habían adquirido un day pass para la alberca Llamamos para quejarnos ya que nosotros no teníamos espacio para estar ni pra los niños dentro del agua Nos dijeron que no existía el day pass cosa que era mentira porque quienes lo adquirieron nos lo dijeron . Aunado a eso había una boda en la noche la música se escuchaba hasta las habitaciones, no había lugar para estacionar nos mandaron a un estacionamiento alterno que era para los trabajadores del lugar Terrible esta vez la estancia . Tardaban horas para servir los alimentos y bebidas que por cierto fueron de mala calidad y sabor esta vez Terriblemente decepcionados todos los que fuimos
Paola, 2-night trip

6/10 Good

evelin, 1-night trip