2/10 Poor
7 Aug 2024
SCAM!!!
I booked this hotel 5 months in advance, one hour before check in time I got a text message saying my room is under renovation and they will not be able to accommodate me. I called the property manager, they answered the phone with no indication that it was a hotel. I asked for a different room and he told me to hang up and text him my name, I did so and never heard back for 20mins. I then called the number again and someone different answered the phone, he apologized and told me it would take 5-7 business days to receive my refund. This was very inconvenient and put a damper on my trip. Luckily I found another hotel that accommodated us during my stay in Montreal. I still have not received my refund, DO NOT STAY HERE
Taila
Taila, 5-night trip with friends
Verified Expedia guest review