6/10 Good
30 Nov 2024
Thanksgiving Stay in Beebe
We were staying 2 nights. The staff was great at check in. After bring in all of our luggage, we left for a while and came back. When we went in the bathroom and realized there was an issue with the room. Other than the bathroom issue, the condition of the room in general and overall cleanliness was so so and we found food in the fridge. Because of the bathroom issue, we went to the front desk and asked to switch rooms. The staff was very apologetic and moved us from the first to the second floor which was great. However, we had to carry everything upstairs after repacking because there was no elevator (not sure if there was none or it just wasn't working). Anyhow, the second room was much better and cleaner. The next day we spoke to the manager who, again was apologetic, and he gave us a discount on the first night which we appreciated. Both rooms smelled musty but in the end we had a good stay. I cannot stress enough how accommodating the entire staff was.
Kathi
Kathi, 2-night family trip
Verified Hotels.com guest review