I am writing to express my extreme dissatisfaction with the experience I had at your establishment, Pizza Tower Plaza, during my stay on [date of stay]. I had booked a room at your hotel based on the positive feedback I found online, which I now believe may have been misleading.
Upon arriving, I immediately noticed that the air conditioning in my room was not functioning properly. Despite reporting this issue to the front desk multiple times throughout the night, I received no resolution. Instead, I was repeatedly told that the problem was being addressed, yet no action was taken. When I inquired again the next morning, I was informed that the air conditioning system was not working at all, something the staff was aware of from the beginning.
I am deeply frustrated and disappointed with the level of service I received. Not only did I have an uncomfortable and sleepless night due to the high temperature, but I also feel that I was deceived about the condition of the facilities. I paid $220 plus cost of frustration on my stay, expecting a certain standard of comfort and service, which was clearly not met.
Given the circumstances, I am requesting a full refund of $220. If this issue is not resolved to my satisfaction, I will be compelled to escalate this matter to a consumer forum and share my experience on various social media platforms and review sites.
I hope you will take this matter seriously and provide an appropriate resolution. I look forward to your prompt response.