It has incorrectly listed that it has onsite secured parking, which is false advertising? I would have never booked it if I had known this in the first place as stated before, we were touring Europe on motorbikes and was staying in different countries every night in hotels that had underground secured parking. It doesn’t seem fair that I’m unable to obtain a refund when, I didn’t check in, the male staff member was rude, approached me when I was speaking to a female colleague and asked her “what does he want”. She confirmed I had a hotel reservation and before he even asked for my name or proof of reservation he just replied with “your name isn’t on my phone so you obviously aren’t booked here”. I then proceeded to show him the booking confirmation and he just stated “well it’s not showing on my phone”. At this point I just avoided that conversation and enquired about where the secured parking was as we had travelled from Germany that day and done over 400 miles. Again, the same male staff member was rude, had an attitude and told me that the hotel does not have any onsite secured parking and that we have to leave our highly valuable motorbikes parked in the middle of the market with a load of push bikes.
After that I walked away, made contact with hotels.com to obtain a refund due to not checking in. They have refused this and I lost my money. Don’t make the same mistake as I did, the reviews speak for themselves and this hotel needs to take a good look at its standards.