Borgo San Felice was absolutely beautiful. The grounds, the room, the surrounding area, everything was out of a dream. We did find the staff to be sub par however. When we checked in, we were given a tour of the property but weren’t told there was a winery that also has tours and tastings. Has we known this, we wouldn’t have spent a hefty sum to go on a wine tour to only 1 winery 40 minutes away. Also, when booking transportation through the hotel it was expensive (probably because of the very nice cars provided) but the price seemed negotiable which was strange and gave a feeling that prices were not set. Elena at guest relations was SO helpful and was able to squeeze us in for a tasting on our last day before check out. Everyone at the wine tasting room were great, Nina did our tasting and she was knowledgeable and made a great experience. Overall, very beautiful, amazing scenery, staff organization and customer service could improve, and keep in mind that this is pricier than other areas in Tuscany.
Also if you come here, you MUST make a reservation at La Bottega del 30. This wasn’t dinner but a dining experience and the chef/owner Helene is amazing.