Hotels in Cleveland

"Front desk staff on check in failed to book our 0930 hr airport shuttle then the morning desk person tried to put blame on us. Toilet plugged and barely warm water for bath, not all that impressed."

"The hotel was very nice and very accommodating. It is surrounded by great restaurants to eat at. The rooms were a great size and so was the bathroom. "

"I booked a $450 + / night room in January for a mid May stay with my wife. We were there to see Sting at the The Pavilion in The Woodlands so the venue was worth the extra costs to us. Unfortunately, when we arrived to check in I was pulled aside and informed by the Operations Manager they had overbooked the hotel with a convention and I no longer had a room. Needless to say this was a huge disappointment and shock. I was told they were going to refund my room 100% and they had reserved a room for us next door at the Westin ( a sister company) which they would pay for. I was skeptical but we went to the Westin and they honored the request and gave us a somewhat comparable room to what we had originally booked at no charge. Having a paid reservation canceled without notice prior to check in is and always will be unacceptable as far as I'm concerned. However, they did come through with nominal interruptions to our plans and my credit card has been credited the full amount. Suggest you call ahead to confirm reservations before traveling to this place."

"Clean rooms and good location. "

"Great staff"

"Clean rooms, lobby, and pool area. Close to restaurants."

"Friendly staff, clean, comfortable bed. It only about 5 minutes from IAH"

"Great"

"The hotel was in a good location. Only bad thing i will say is there was hair on the bathroom floor when we got there but the rest of the stay was good. Beds were good, quiet, no issues."