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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

4.0 star property
Mountain hotel with 2 restaurants, near Karuizawa Toy Kingdom

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Photo gallery for Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Outdoor pool
Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn) | Bathroom | Hair dryer, slippers, bidet, towels
Exterior
Exterior
Hiking
Located near Karuizawa Toy Kingdom, Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offers a serene mountain retreat. Soak in the indoor mineral hot spring, unwind on the rooftop terrace, or enjoy a meal at one of two on-site restaurants. With free in-room WiFi and laundry facilities for convenience, guests can focus on relaxation.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Ski facilities
  • Onsen
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Hot springs
  • Rooftop terrace
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Outdoor tennis court
  • 4 meeting rooms

Feel at home (6)

  • Playground on-site
  • Rollaway/extra beds
  • Fridge
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 81 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Spring-water bath
  • 81 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bed Room Suite (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 81 sq m
  • Resort view
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Japanese Western Style Suite　(Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 81 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Private bathroom
Shower/bath combination
Bidet
  • 56 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 3 Double Beds and 3 Single Futons

View all photos for Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 56 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Spring-water bath
Bidet
Private bathroom
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation) | In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
2 bedrooms
Spring-water bath
Bidet
  • 81 sq m
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Two Bedrooms Suite

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Two Bedrooms Suite

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room with Open Air Bath and Terrace Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath and Terrace Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Four Beds Suite with Terrace with Open Air Bath Non smoking

View from property

Four Beds Suite with Terrace with Open Air Bath Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room Non smoking

Living area | TV

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Western Style Suite

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Japanese Western Style Suite

  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Premium Family Suite with Sky View and Open Air Bath Non smoking

View from property

Premium Family Suite with Sky View and Open Air Bath Non smoking

  • Sleeps 6
  • 2 Double Beds, 3 Single Futons and 1 Queen Bed

Premium Four Beds Suite with Superb View Asama View and Open Air Bath Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Four Beds Suite with Open Air Bath in the Woods Non smoking

Bathroom amenities | Hair dryer, slippers, bidet, towels

Four Beds Suite with Open Air Bath in the Woods Non smoking

  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Twin Room with Open Air Bath in the Woods Non smoking

In-room safe, blackout curtains, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath in the Woods Non smoking

  • Sleeps 2
  • 2 Single Beds

Japanese Western Style Open Air Bath, in the Woods, Nonsmoking

  • Sleeps 5
  • 3 Single Futons and 2 Single Beds

Standard Twin Room With Open Air Bath, In The Woods, Nonsmoking

  • Sleeps 2
  • 2 Single Beds

Four beds Suite-smoking

  • Sleeps 4
  • 4 Single Beds

Two-Bedroom Suite With Open-Air Bath

  • Sleeps 4
  • 4 Single Beds

Two-Bedroom Suite With Open-Air Bath And View

  • Sleeps 4
  • 4 Single Beds

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About the area

Map
1453-2 Kanbara, Agatuma-gun, Tsumagoi, Gunma-ken, 377-1402

What's nearby

  • Karuizawa Toy Kingdom - 4 min drive - 3.1 km
  • Onioshidashi Volcanic Park - 5 min drive - 4.2 km
  • Mount Asama - 8 min drive - 6.6 km
  • Karuizawa Snow Park - 15 min drive - 14.0 km
  • Hoshino Onsen Hot Spring - 17 min drive - 18.4 km

Getting around

  • Tokyo (HND-Haneda) - 93.3 miles/150.2 km
  • Tokyo (NRT-Narita Intl.) - 112.8 miles/181.5 km
  • Sakudaira Station - 31 min drive
  • Yokokawa station - 33 min drive
  • Karuizawa Station - 41 min drive
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • ‪浅間牧場茶屋 レストラン - ‬6 min drive
  • ‪地粉そば処みのり - ‬5 min drive
  • ‪KAFE - ‬11 min walk
  • ‪ハコニワ食堂 - ‬3 min drive
  • ‪Bacon - ‬9 min walk

About this property

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort features a rooftop terrace and puts you a short five-minute drive from Karuizawa Toy Kingdom. Guests can be pampered with facials at the spa and grab a bite to eat at one of the 2 restaurants. An outdoor pool, a bar/lounge and an outdoor tennis court are other highlights.

Languages

Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Khmer, Korean, Malay, Polish, Portuguese, Spanish, Thai, Turkish, Ukranian, Vietnamese

At a glance

DONE

Hotel size

    • 233 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • A pick-up shuttle from the train station is provided only 3 times daily.
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • On-site parking is limited
DONE

Transfers

    • Free train station shuttle available at scheduled times

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge

Travelling with children

  • Playground

What to do

  • Hot springs
  • Hiking/biking trails nearby
  • Ski area nearby

Working away

  • 4 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Ski storage

Facilities

  • Built in 1995
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 32-inch TV

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bidet
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, リラクゼーションnonoka. Services include facials and body treatments. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2200 for adults and JPY 1600 for children
  • Early check-in can be arranged for an extra charge of JPY 4000 (subject to availability)
  • Late checkout can be arranged for an extra charge of JPY 4000 (subject to availability)

Renovations and closures

This property is closed from 8 June 2025 to 17 June 2025 (dates subject to change).
The following facilities or services will be unavailable from June 2 2025 to June 5 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 6 October to 9 October:
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for JPY 3564.0 per night

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Karuizawa 1130
Karuizawa 1130
Karuizawa Hotel 1130
Hotel Karuizawa 1130 Tsumagoi
Karuizawa 1130 Tsumagoi
Hotel Karuizawa 1130
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Hotel
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Tsumagoi

Frequently asked questions

Is Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort currently open?

This property is closed from 8 June 2025 to 17 June 2025 (dates subject to change).

Does Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort offer free cancellation for a full refund?

Yes, Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yes, there's an outdoor pool. The swimming pool will be unavailable from June 2 2025 to June 5 2025 (dates subject to change).

Are pets allowed at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yes, there's free self parking. Parking spaces may be limited. Free motorhome/bus/lorry parking is available.

What are the check-in and check-out times at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Check-in start time: 3:00 PM; check-in end time: 7:00 PM. There's a charge of JPY 4000 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of JPY 4000 (subject to availability).

What is there to do at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort and nearby?

Practise your swing on the tennis courts. Additional recreation on-site includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort also has spa services and a garden.

Are there restaurants at or near Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Yes, there are 2 on-site restaurants.

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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Reviews

Reviews

8.2

Very good

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

We could have a great view of Mt. Asama early in the morning. Mt. Asama illuminated by the morning sun was majestic. Also, the hot spring in the hotel was nice.
Tomoyoshi, 1-night trip

10/10 Exceptional

Reasonable price Enjoyed hotspring, Sauna, Kids room, and swimming pool with my 2 year old kid. Room is very big and comfotable. C/in took about 30mins, recommend arrive at the property before 3PM or after 4PM.

8/10 Very good

quite good
Jacky, 2-night trip

10/10 Exceptional

Best Service ever. our 18 mths old child developed fever when we were on the way to the hotel. could not find any open hospital so we just wanted to try our luck to go straight to hotel and ask for help. they told us its better to ring ambulance when we arrived, also offered us to ring ambulance on our behalf, due to our limited Japanese. a manager (I assumed) even asked one of their staff to go outside to direct the ambulance on their entry. while we were waiting for the ambulance, they gave us ice pack to cool my child. Can't thank them enough for what they have done to our family.
Tong, 2-night trip

8/10 Very good

This resort is in the mountain area. It took about 20-30 min driving on mountain roads to get there. The resort is big and has everything you need. I got a family room and it was huge! The room has a big bathtub and living room area. There is also a small kitchen sink and countertop which is convenient. There is a hot spring which is free to all guests. The water park for kids has a fee but I think that’s acceptable. Overall I’m satisfied with this resort and would recommend it to families with small children. The only downside is that it’s an older property so the furnitures look old (but they are clean). The lighting of the room is also quiet dim. The staff are friendly and helpful. I asked for extra pillows at midnight (the ones in the room were too soft) and they delivered them to us without problem.
CHI HO, 3-night trip

10/10 Exceptional

Chan suet ching, 2-night trip

8/10 Very good

2-night trip

8/10 Very good

Hiroki, 1-night trip

8/10 Very good

プールは子供向けのみ
Shohei, 2-night trip

10/10 Exceptional

全体的にいい施設です
seiya, 1-night trip

8/10 Very good

ロケーションが最高でした😀
Hiroshi, 1-night trip

8/10 Very good

Setsuko, 2-night trip

8/10 Very good

ホテルのサービスはいいですが…
全体的にキレイで良いホテルでした。 団体の外国籍観光客御一行がいる時は、お風呂の中も監視員が必要かと思いました。 ジュースを飲みながらお風呂に入る人や体も拭かず脱衣所に行く人などマナーのない人も見受けられました。
MASAHIRO, 2-night trip

2/10 Poor

AI, 1-night trip

10/10 Exceptional

部屋がひろく眺めもよかった。子供がプールを楽しめた。
Juntaro, 1-night trip

6/10 Good

なし
Yoshiaki, 2-night trip

10/10 Exceptional

Toshiyuki, 1-night trip

6/10 Good

Yusuke, 1-night trip

10/10 Exceptional

今回で3度目の利用となりますが、お部屋も広くてとても快適でした。大浴場も早くから夜遅くまで使えるため、1日に何度も楽しめました。また、食事のバイキングもメニュー豊富で大満足です。また、利用させていただきます。
Hisaya, 2-night trip

8/10 Very good

4人部屋はとても広く使いやすかった。バイキングは種類が多く美味しかった。お風呂の湯船の中に髪の毛が多かった。
Machie, 2-night trip

8/10 Very good

素敵な言葉をありがとう
お部屋が、スィートルームクラスで快適でした。 施設面では最高級のホテルにはおとりますが、普通に問題なく、過ごせました。 ディナーブッフェのお出迎え担当の男のスタッフさんがディナーを終えて部屋に戻るとき、接客サービスとして、今まで他のホテルで聞いたことのない素晴らしい言葉かけをしてくれました。 それは、また明日の朝食も楽しみにお越しくださいと、笑顔で、お見送りして頂けたのです。 私も、接客業をしていた経験もあり、当たり前ではあるが、なかなか、ほかのホテルでは聞いた事ないワードだったので、すごくココロにささり、できそうで、できないホスピタリティ溢れる素晴らしい接客だなと思い、是非、他のお客様にもそのお声かけを続けていただきたいと思った次第です。 私も、見習いたいと思います。 そのスタッフさんのお名前は確認できませんでしたが、イメージはキャリアある、チーフさんクラスに見えました。あなた様の言葉でとてもリラックスした夜になりました。ありがとうごさいました。 ほかのスタッフさんたちも、不快感を感じるかたが、ほぼいなくて、とてもよかったです。 たぶん、外国の方のお子様がラウンジの廊下で嘔吐されてて、それも、私たちが部屋に戻る時には綺麗に、なにもなかったように処理されていて、ほのかに除菌消臭の匂いもしてたので、ウィルスリスクの対応もすばやくなされているとおもわれました。 やはり、接客業は人の心意気と見えないところのプロ意識だと思います。そこは、素晴らしかったです。 あとお部屋のお掃除担当のスタッフさんも廊下でであうと、挨拶してくれましたし、当たり前のことをきちんとしているホテルとお見受けします。 天狗になっている宿泊費のたかいだけのホテルもありますが、ここは、宿泊費高騰のなか、まだリーズナブルな方で頑張ってくれている、良いホテルだと思いました。 ひとつ、私的に不満点は温泉のシャンプーリンス類が水で薄めているような感があり、残念でした。自分に合わない鐘紡のクラシエ製品だったので、そちらの質の問題で、貴店の問題ではないのかもしれませんが、経費削減もあるかと思うのですが、色んなシャンプーリンスの貸し出しとかサービスあってもよかったかなと思います。勝手な意見ですが、ご検討ください。全ての女性客喜ぶと思います。 長々とした文になりましたが、とても良い宿泊でしたありがとうございます。 スタッフ皆様のご健康とご多幸をお祈りしております 大変な接客業ですが、素晴らしいプロ意識を持ち続けて、素晴らしいホテルをこれからもお続けくださいませ。
reiko, 1-night trip

8/10 Very good

プールがもう少し広いと良かったです。 温泉も部屋の露天風呂も良かったです。 レストランの案内もスムーズで、 食事も美味しかったです。
ETUKO, 1-night trip

4/10 Fair

2泊しましたが、ビュッフェは全く変わらない内容でした。 スタッフの方にこの時期の平日はプールはやっていないと案内されてたので外で過ごして帰ってきたら普通にプールが営業していました。 プールを楽しみに来たのに誤った案内をされたせいで利用できなかったので残念でした。
Akihiro, 2-night trip

8/10 Very good

食事、部屋、スタッフともに良かったです。ただ 施設の古さは目立ちます。
Yuhei, 2-night trip

8/10 Very good

お食事は美味しかったです。
Sayuri, 1-night trip