4/10 Fair
1 Feb 2025
Cool idea, bad experience
Room concept is great, experience was terrible. When I checked in, the counter agent told me I could have saved about $50 if I booked directly instead of through Hotels.com - I had no idea they existed util I found it on Hotels.com, Then proceeded to charge my the full cost, instead of the reduced rate he just mentioned, plus a room cleaning fee that he said was waived for Vets, but he had to charge because I booked online. Room was very cool, except the steam shower didn't work correctly and the hot tub was stuck at 109 degrees - other than that, room was cool. I accidentally left an important bracelet behind that I took off before going into pool, immediately contacted the front desk when I realized my mistake, apparently room service couldn't find it, in the exact spot I told them it was. I'm certain someone is enjoying it now, but I didn't enjoy my stay. Thumbs down
Justin
Justin, 1-night business trip
Verified Hotels.com guest review