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Puyuhuapi Lodge & Spa

4.0 star property
Beachfront hotel in Cisnes with spa, restaurant

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Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Exterior
Living area
Living room
Hot tub, body treatments, hot stone massages, body wraps, body scrubs
Near Hanging Glacier, Puyuhuapi Lodge & Spa is a haven for relaxation and family fun. Enjoy a rejuvenating spa treatment, take a dip in one of the 9 pools or challenge your loved ones at the arcade/game room. The multilingual staff ensures guests feel welcome.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Gym
  • Free breakfast
  • Bar

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 5 indoor pools and 4 outdoor pools
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Hot tub
  • Pool bar
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Living room
  • Garden
  • Terrace

Room options

View all photos for Double Room

Double Room | In-room safe, individually decorated, individually furnished

Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Ocean view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Bahía Dorita s/n, Cisnes, Aisen, 6010000

What's nearby

  • Austral Pier - 65 min drive - 5.5 km

Getting around

  • Balmaceda (BBA) - 113.5 miles/182.6 km
  • Airport shuttle (surcharge)

About this property

Puyuhuapi Lodge & Spa

Puyuhuapi Lodge & Spa offers a private beach and puts you near activities such as kayaking. Guests can splash around at the 4 outdoor and 5 indoor pools, while those in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and reflexology. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights include a poolside bar, a fitness centre and a hot tub.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: 7 PM
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 8:00 AM - 11:30 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
LOCAL_PARKING

Parking

    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private picnics
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • On a private beach
  • Pool table
  • Kayaking nearby
  • Hot springs nearby
  • Fishing nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Facilities

  • 3 buildings/towers
  • Built in 1989
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Fitness centre
  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Reception hall
  • Walkway to water

Accessibility

  • Accessible airport shuttle
  • Front entrance ramp
  • 6 steps to reach property

Room amenities

Home comfort

  • Heating

Sleep well

  • Blackout curtains

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 850 per vehicle (return. Maximum occupancy 3)
  • Spa access is available for an extra charge of USD 20 per day

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Frequently asked questions

Does Puyuhuapi Lodge & Spa offer free cancellation for a full refund?

Yes, Puyuhuapi Lodge & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Puyuhuapi Lodge & Spa?

Yes, there are 5 indoor pools, 4 outdoor pools and a children's pool.

Are pets allowed at Puyuhuapi Lodge & Spa?

Sorry, neither pets nor service animals are allowed.

Is an airport shuttle service offered by Puyuhuapi Lodge & Spa?

Yes, an airport shuttle is available. The charge is USD 850 per vehicle return.

What are the check-in and check-out times at Puyuhuapi Lodge & Spa?

Check-in start time: 4 PM; check-in end time: 7 PM. Check-out time is noon.

What is there to do at Puyuhuapi Lodge & Spa and nearby?

Have fun with nearby activities such as fishing and kayaking. Additional recreation nearby includes hot springs. Enjoy a treatment at the spa and a relaxing soak in the hot tub after a day out and about. This hotel also offers 5 indoor and 4 outdoor swimming pools. Puyuhuapi Lodge & Spa also has a private beach, a sauna and a steam room, as well as an arcade and a garden.

Are there restaurants at or near Puyuhuapi Lodge & Spa?

Yes, there's an on-site restaurant, Lasahn.

Does Puyuhuapi Lodge & Spa have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Puyuhuapi Lodge & Spa like?

Puyuhuapi Lodge & Spa is located on the waterfront.

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Puyuhuapi Lodge & Spa Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Otherworldly
Alex, 1-night trip

4/10 Fair

For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Arturo, 1-night trip

6/10 Good

Our stay at Puyuhuapi Lodge was, regrettably, far below expectations. To begin with, one must book the boat to access the hotel, which is understandable; however, despite having two boats, several guests were left waiting for 20 minutes due to limited space. Upon arrival, we were greeted with a welcome drink and a group briefing on the hotel’s facilities, yet no one mentioned the need to book the boat for departure. The following morning, I was informed that the boat was fully booked, causing considerable stress as we had to continue our journey south. Fortunately, we managed to secure a spot thanks to other guests postponing their departure—hardly the standard of organisation one expects. The hotel itself is charming, with spectacular views and a tranquil atmosphere. Breakfast was delightful, and both the bar and restaurant offered well-prepared dishes. However, the outdoor pools were disappointing—poorly maintained, with only two out of three operational and the water noticeably cold despite being advertised as hot springs. Ironically, there were also issues with hot water in the showers. After waiting over 10 minutes, I was forced to endure a cold shower. Additionally, the senderos (trails) were poorly maintained, which was disheartening for those keen to explore. Given the price, I expected far more. If you seek hot springs or well-kept trails, I would suggest exploring other options.
Raul, 1-night trip

10/10 Exceptional

EXCELLENT

EXCELLENT SERVICE, EXCELLENT PEOPLE
THEODOR, 3-night trip

10/10 Exceptional

Sara, 2-night trip

10/10 Exceptional

Excelente localização.

Local incrível em meio a natureza. Com possibilidade de banho em termas a 40 graus e no pacífico a 11 graus. Uma delícia!!!!
Izabel Cristina, 2-night trip

8/10 Very good

Tudo 1000%
Andre, 1-night trip

10/10 Exceptional

Um paraiso !

Excelente ! Essa foi a 4º vez que estive nas Termas
MARLOU CRISTINE FERREIRA, 2-night trip

8/10 Very good

Tres bien, mais quand check-out, les frais de be massage a ete inclus dans le bill malgré qu’on n‘on n’a pas pris le massage
Natalia, 1-night trip

10/10 Exceptional

Wendy, 1-night trip

6/10 Good

FLAVIO, 1-night trip

8/10 Very good

Leonard, 2-night trip

10/10 Exceptional

Bryan, 2-night trip

10/10 Exceptional

Bahía Dorita, contacto puro con la naturaleza

Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
irene, 3-night trip

10/10 Exceptional

muy buena estadía

La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Luis, 2-night trip

8/10 Very good

Esperava mais

O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
GABRIELA, 2-night trip

8/10 Very good

Buen servicio pero comida regular

Muy buen servicio. La comida regular.
Rodrigo, 3-night trip

10/10 Exceptional

The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
-Peg, 2-night trip

8/10 Very good

Overall better maintenance of the facilities would be recommendable.
juan, 3-night trip

10/10 Exceptional

fantastic stay in best hotel in Chile

What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Pierre, 2-night trip

10/10 Exceptional

Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
1-night trip

6/10 Good

Una belleza natural con muy mala cocina y bar

El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
CLAUDIO, 3-night trip

10/10 Exceptional

Gem

Amazing. gem of a place.
simone, 2-night trip

4/10 Fair

Stunning location but lack of interest in guests

The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Dianne, 2-night trip

10/10 Exceptional

Hermoso Lugar de descanso y desconexión total

Excelente experiencia, hermoso lugar, desconexión total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadía, volvería feliz y lo recomiendo sin dudas!
Paula, 1-night trip